Loss of all data upon restart

T

Thomas

New friends all ...

I have finally migrated over from my G-4 / OS 9.2 /Outlook to a great
new G-5 / 10.4 / Entourage ... for all my email. Gave up trying to
import my address book, as it came across with all the fields in the
wrong spots, so I simply rekeyboarded the entire list over a few weeks.
Then, after a restart (usaully leave my machine "on", and in sleep
mode all the time) ... and firing up Entourage to check my email, it
acted like it had just been installed, and then opened with complete
clean slate. I have tried for weeks to "find" my old database ... but,
am more worried that this will happen again. Any tips or ideas?

Thomas
 
D

Diane Ross

I have finally migrated over from my G-4 / OS 9.2 /Outlook to a great
new G-5 / 10.4 / Entourage ... for all my email. Gave up trying to
import my address book, as it came across with all the fields in the
wrong spots, so I simply rekeyboarded the entire list over a few weeks.
Then, after a restart (usaully leave my machine "on", and in sleep
mode all the time) ... and firing up Entourage to check my email, it
acted like it had just been installed, and then opened with complete
clean slate. I have tried for weeks to "find" my old database ... but,
am more worried that this will happen again. Any tips or ideas?
Click to expand...


Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!

Select Switch Identity and see if your old identity is still listed.

Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder.

To find your old database, search for "Microsoft User Data" (without the
quotes).

If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.

Fix if you have more than one Microsoft User Data Folder...

Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity.

Switch Identities to view your old mail. If you have not used the new
identity, delete it. If you have used it and want to combine the new mail
with your original database, drag each folder to the desktop from one
identity. This creates an MBOX file. Switch identities. Drag the MBOX files
into the folder window of Entourage.

You can delete the old folder after you are satisfied with the transfer.

Check out the FAQs

<http://www.entourage.mvps.org/faq/top_faqs.html>
 
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