lost email with sending error

R

rw

g'day....

situation is the following: compose new email, send new email. for whatever
reason, email server is not responding. i get an error message: "Error:
-17897" and i loose the email. not getting a response from my email server
is something i can deal with, however loosing my composed message is
unacceptable.

this is happened quite a few times, anyone seen this?
 
B

Bob Greenblatt

g'day....

situation is the following: compose new email, send new email. for whatever
reason, email server is not responding. i get an error message: "Error:
-17897" and i loose the email. not getting a response from my email server
is something i can deal with, however loosing my composed message is
unacceptable.

this is happened quite a few times, anyone seen this?
Click to expand...

Is it really lost, or is it in the sent items folder or the outbox?
 
D

Diane Ross

On 9/9/04 10:56 AM, in article [email protected], "rw"

g'day....
situation is the following: compose new email, send new email. for whatever
reason, email server is not responding. i get an error message: "Error:
-17897" and i loose the email. not getting a response from my email server
is something i can deal with, however loosing my composed message is
unacceptable.
Click to expand...

It doesn't sound like you have an MSM account, but this is the info we have
on the Error Page: <http://www.entourage.mvps.org/error/page.html>

Error -17897 (Entourage 2004)

Receive error trying to send mail, or receive mail

Entourage doesn't support the requested authentication method

It includes an error code of -17897.


Entourage no longer works with POP3-based MSN accounts. You'll need to
convert the account to a Hotmail-based account, which Entourage can then
handle just fine. To do this, download MSN for Mac OS X and walk through the
setup assistant. It will convert the account for you automatically.

The message should be in your Sent Items folder. I have not heard of cases
where the mail is deleted.

If you want to see what is actually going on between Entourage and your
server, install tcpflow. You can then watch the traffic when sending. If the
message is going, you will actually see the contents of the message.
 
M

Michael

Hi rw,

I'm curious if the message is still in you sent items folder?

Thanks,
Michael
 
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