Lost Entourage Data w/ Panther Installation

R

Rick DiNapoli

I installed Panther and all my contacts and e-mails in entoruage are
gone. Is there anyway to retrieve them? I did not backup the data. The
apple discussion groups did not offer much help.
 
D

Diane Ross

I installed Panther and all my contacts and e-mails in entoruage are
gone. Is there anyway to retrieve them? I did not backup the data. The
apple discussion groups did not offer much help.

We need more info. How did you install? Did you erase the drive? If so, then
everything is gone.

Your data is stored in your User's Document folder. Look for the Microsoft
User Data folder there.

The first thing you need to do is understand where Entourage is looking for
the data and where your old data is located.

Select Switch Identity and see if your old identity is still listed. If it's
not there, then...


It's possible that Entourage is looking in the wrong location for your MUD
folder. You probably have more than one Documents folder.

Entourage expects the folder to be in your Documents folder. For OS X
users, that's the Documents folder in your User's folder.


Open Entourage, create a new identity and name it something unique so you
can do a search on it and it will be the only thing that shows up.

Now do a search in the Finder for this new identity. This will tell you
where Entourage is looking for Identities.



Fix if you have more than one Microsoft User Data Folder...


Move the identity folder you want to use to the Office Identities folder
that Entourage is recognizing. Your identity is named "Main" by default. Be
sure to rename one so you do not overwrite.


Switch Identities to view your mail. If you have not used the new
identity, delete it. If you have used it and want to combine the new mail
with your original database, just drag each folder to the desktop. this
creates an MBOX file. Switch identities. Drag the MBOX files into the folder
window of Entourage.

Remember keep a backup of all data before deleting.
 
R

Rick DiNapoli

-----Original Message-----


We need more info. How did you install? Did you erase the drive? If so, then
everything is gone.

Your data is stored in your User's Document folder. Look for the Microsoft
User Data folder there.

The first thing you need to do is understand where Entourage is looking for
the data and where your old data is located.

Select Switch Identity and see if your old identity is still listed. If it's
not there, then...


It's possible that Entourage is looking in the wrong location for your MUD
folder. You probably have more than one Documents folder.

Entourage expects the folder to be in your Documents folder. For OS X
users, that's the Documents folder in your User's folder.


Open Entourage, create a new identity and name it something unique so you
can do a search on it and it will be the only thing that shows up.

Now do a search in the Finder for this new identity. This will tell you
where Entourage is looking for Identities.



Fix if you have more than one Microsoft User Data Folder...


Move the identity folder you want to use to the Office Identities folder
that Entourage is recognizing. Your identity is named "Main" by default. Be
sure to rename one so you do not overwrite.


Switch Identities to view your mail. If you have not used the new
identity, delete it. If you have used it and want to combine the new mail
with your original database, just drag each folder to the desktop. this
creates an MBOX file. Switch identities. Drag the MBOX files into the folder
window of Entourage.

Remember keep a backup of all data before deleting.


--
Diane Ross
Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>

.
Ms Ross

Thank you for the reply. I did as you instucted and it worked perfectly.

Rick DiNapoli
 
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