Lost everything

B

bethany1023

I have somehow lost my identity in Entourage. I have followed the
path from documents and can only find the new identity created when
entourage asked me to set up a new account. I've done a search
looking for the old database and can find nothing.

I haven't deleted anything, but do have several links to the documents
folder now - is there anything else I can do at this point?

Thank you
B
 
D

Diane Ross

I have somehow lost my identity in Entourage. I have followed the
path from documents and can only find the new identity created when
entourage asked me to set up a new account. I've done a search
looking for the old database and can find nothing.

I haven't deleted anything, but do have several links to the documents
folder now - is there anything else I can do at this point?
Click to expand...

This is normally a user error and a search will locate where the MUD has
been moved, but if the Identity has disappeared, a possible culprit is your
anti-virus application. Some versions identify a virus within the database
and puts your database into quarantine. You will need to read the directions
on how to release.

Check any AV products you are running and, if necessary, exclude the
Microsoft User Data folder from their scans.

ClamXav has an option to move infected files to trash . Be sure to uncheck
this.

See ways to look for the Microsoft User Data folder here:

<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
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