Lost files ...messages...folders...addys...EVERYTHING!!HELP!

B

Bstark

Hey guys/gals!
I am a complete layman when it comes to alot of things about my
computer and recently
Nov 6/2003 I started up my entourage x and it crashed.I restarted and
when it started up again all the info in my entourage was
gone.Messages..Folders..Addys..and it was like it threw all the old
info out and reset itself..Please help me out here someone! I had info
on there that is important to a legal matter I am dealing with and I
am totally stumped.
Please Help!
Bstark
 
B

Barry N. Wainwright

Under OS 9/Office 2001 the correct location for your identity folder is in:

<Startup Disk:Documents:Microsoft User Data:Office 2001 Identities:

Under OS X/Office vX it's:

~/Documents/Microsoft User Data/Office X Identities/
(where '~/' is your current login's 'Home' directory

Make sure you put your main identity folder in there, then if you still
can't see it when you restart Entourage, try to change identities (it's
under the File menu) and see if your identity shows up in the list.


--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Seen the Entourage FAQ pages? - Check them out:
<http://www.entourage.mvps.org/toc.html>

Please post responses to this newsgroup. If I ask you to contact me
off-list, remove '.INVALID' from email address before replying.
 
B

Bstark

Thxs for the info tried it but it did not recover any of my old
info..any other suggestions?
HELP!!! still need HELP!!!
 
B

Bstark

here is the crash report from the day it went wonky....
maybe somebody can shed some light with this info.

**********

Date/Time: 2003-11-06 11:23:42 -0800
OS Version: 10.2.8 (Build 6R73)
Host: d216-232-163-200.bchsia.telus.net

Command: Microsoft Entourage
PID: 2571

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
#0 0x00ce81cc in 0xce81cc
#1 0x00cc5634 in 0xcc5634
#2 0x0038f7b4 in 0x38f7b4
#3 0x002b1584 in 0x2b1584
#4 0x002c626c in 0x2c626c
#5 0x00cf1eec in 0xcf1eec
#6 0x90250d04 in TerminateConnection
#7 0x90243760 in ReleaseClosure
#8 0x9027b184 in TerminateApplication
#9 0x90005718 in exit
#10 0x93016380 in SetFrontProcess
#11 0x00cfb0f8 in _exit
#12 0x00cfb058 in exit

Thread 1:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x9022a720 in SwitchContexts
#3 0x90224fc8 in YieldToThread
#4 0x90243128 in SetThreadState
#5 0x9026d948 in SetThreadStateEndCritical
#6 0x00762558 in 0x762558
#7 0x00761154 in 0x761154
#8 0x00761078 in 0x761078
#9 0x007613ec in 0x7613ec
#10 0x00762944 in 0x762944
#11 0x9023bba8 in CooperativeThread
#12 0x90020c28 in _pthread_body

Thread 2:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x9023317c in TSWaitOnSemaphoreCommon
#3 0x9024890c in _Z15AsyncFileThreadPv
#4 0x90020c28 in _pthread_body

Thread 3:
#0 0x9003130c in accept
#1 0x01b9955c in FWaitForConnection
#2 0x00878c54 in 0x878c54
#3 0x008a21c8 in 0x8a21c8
#4 0x008a2348 in 0x8a2348
#5 0x902b81e8 in _MP_CFMTaskProc
#6 0x9025e364 in PrivateMPEntryPoint
#7 0x90020c28 in _pthread_body

Thread 4:
#0 0x9002560c in recvfrom
#1 0x01b99710 in FReceiveMessage
#2 0x00878dcc in 0x878dcc
#3 0x008a2524 in 0x8a2524
#4 0x008a266c in 0x8a266c
#5 0x902b81e8 in _MP_CFMTaskProc
#6 0x9025e364 in PrivateMPEntryPoint
#7 0x90020c28 in _pthread_body

Thread 5:
#0 0x90042588 in semaphore_timedwait_signal_trap
#1 0x9003e7b4 in _pthread_cond_wait
#2 0x902a0d4c in MPWaitOnSemaphore
#3 0x008a27d8 in 0x8a27d8
#4 0x902b81e8 in _MP_CFMTaskProc
#5 0x9025e364 in PrivateMPEntryPoint
#6 0x90020c28 in _pthread_body

Thread 6:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x9022a720 in SwitchContexts
#3 0x90224fc8 in YieldToThread
#4 0x9022ab80 in YieldToAnyThread
#5 0x025b95d8 in 0x25b95d8
#6 0x025b9398 in 0x25b9398
#7 0x027d9254 in 0x27d9254
#8 0x02634968 in 0x2634968
#9 0x027d6f50 in 0x27d6f50
#10 0x025b9300 in 0x25b9300
#11 0x9023bba8 in CooperativeThread
#12 0x90020c28 in _pthread_body

Thread 7:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x9022a720 in SwitchContexts
#3 0x90224fc8 in YieldToThread
#4 0x9022ab80 in YieldToAnyThread
#5 0x025b95d8 in 0x25b95d8
#6 0x025c28b4 in 0x25c28b4
#7 0x025c2730 in 0x25c2730
#8 0x025c26fc in 0x25c26fc
#9 0x025c3d20 in 0x25c3d20
#10 0x026352ec in 0x26352ec
#11 0x02634968 in 0x2634968
#12 0x027d6f50 in 0x27d6f50
#13 0x025b9300 in 0x25b9300
#14 0x9023bba8 in CooperativeThread
#15 0x90020c28 in _pthread_body

Thread 8:
#0 0x9000508c in syscall
#1 0x90515d0c in BSD_waitevent
#2 0x905156dc in CarbonSelectThreadFunc
#3 0x90020c28 in _pthread_body

Thread 9:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x9051dbf0 in CarbonOperationThreadFunc
#3 0x90020c28 in _pthread_body

Thread 10:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x905259e0 in CarbonInetOperThreadFunc
#3 0x90020c28 in _pthread_body

PPC Thread State:
srr0: 0x00ce81cc srr1: 0x0200d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x00cc5634 ctr: 0x00cc4720 mq: 0x00000000
r0: 0x00cc5634 r1: 0xbffff460 r2: 0x00eab000 r3: 0x00000000
r4: 0x00000048 r5: 0x00000000 r6: 0x01bd2e10 r7: 0x00000000
r8: 0x00000001 r9: 0x00000000 r10: 0xbffff5c8 r11: 0xa0221738
r12: 0x00ea84e8 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0xbffffe88 r21: 0xffffffff r22: 0xbffffc40 r23: 0x00000000
r24: 0x00000003 r25: 0x00000000 r26: 0x00000001 r27: 0x01b38ed4
r28: 0x01bd2ee0 r29: 0x01bd2e10 r30: 0x00000000 r31: 0x00ec2fc0


Also here is another crash report god! I hope this helps in someway..

Mac OS X Version 10.2.8 (Build 6R73)
2003-11-08 14:37:59.666 Internet Reminder[377] checkForInternet not
implemented
Nov 8 14:39:41 Barry-Pauls-Computer /Applications/Microsoft Office
X/Microsoft Entourage: *** Warning: Line option kATSLineIsDisplayOnly
has been deprecated. ***

Nov 8 14:39:41 Barry-Pauls-Computer /Applications/Microsoft Office
X/Microsoft Entourage: *** Warning: ATSUMeasureText has been
deprecated. Use ATSUGetUnjustifiedBounds instead. ***

Hope this helps in someway
Thxs X2
BarryStark
 
B

Barry N. Wainwright

Look in the folder ~/Documents/Microsoft User Data/Office X Identities

Is there a folder in there with the name of your original identity?

If not, then you probably have some disk corruption and should try
diskWarrior or some similar recovery utility.

If the folder is still there, look inside it - there should be several files
in there such as:

Database
Database Cache
Mailing Lists
Rules
Signatures

If all that is there, then the files you need are still in place.

Now, start up entourage, and under the entourage menu, choose 'Switch
Identity...'. What shows up under that window? Does the list of identities
match the folders in the Office X Identities folder? Can you select the one
you want?

Please report back.

--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Seen the Entourage FAQ pages? - Check them out:
<http://www.entourage.mvps.org/toc.html>

Please post responses to this newsgroup. If I ask you to contact me
off-list, remove '.INVALID' from email address before replying.
 
A

AHurst

I am having the exact same problem and woudl appreciate any help that
anyone could send.

-----Original Message-----
here is the crash report from the day it went wonky....
maybe somebody can shed some light with this info.

**********

Date/Time: 2003-11-06 11:23:42 -0800
OS Version: 10.2.8 (Build 6R73)
Host: d216-232-163-200.bchsia.telus.net

Command: Microsoft Entourage
PID: 2571

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0 Crashed:
#0 0x00ce81cc in 0xce81cc
#1 0x00cc5634 in 0xcc5634
#2 0x0038f7b4 in 0x38f7b4
#3 0x002b1584 in 0x2b1584
#4 0x002c626c in 0x2c626c
#5 0x00cf1eec in 0xcf1eec
#6 0x90250d04 in TerminateConnection
#7 0x90243760 in ReleaseClosure
#8 0x9027b184 in TerminateApplication
#9 0x90005718 in exit
#10 0x93016380 in SetFrontProcess
#11 0x00cfb0f8 in _exit
#12 0x00cfb058 in exit

Thread 1:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x9022a720 in SwitchContexts
#3 0x90224fc8 in YieldToThread
#4 0x90243128 in SetThreadState
#5 0x9026d948 in SetThreadStateEndCritical
#6 0x00762558 in 0x762558
#7 0x00761154 in 0x761154
#8 0x00761078 in 0x761078
#9 0x007613ec in 0x7613ec
#10 0x00762944 in 0x762944
#11 0x9023bba8 in CooperativeThread
#12 0x90020c28 in _pthread_body

Thread 2:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x9023317c in TSWaitOnSemaphoreCommon
#3 0x9024890c in _Z15AsyncFileThreadPv
#4 0x90020c28 in _pthread_body

Thread 3:
#0 0x9003130c in accept
#1 0x01b9955c in FWaitForConnection
#2 0x00878c54 in 0x878c54
#3 0x008a21c8 in 0x8a21c8
#4 0x008a2348 in 0x8a2348
#5 0x902b81e8 in _MP_CFMTaskProc
#6 0x9025e364 in PrivateMPEntryPoint
#7 0x90020c28 in _pthread_body

Thread 4:
#0 0x9002560c in recvfrom
#1 0x01b99710 in FReceiveMessage
#2 0x00878dcc in 0x878dcc
#3 0x008a2524 in 0x8a2524
#4 0x008a266c in 0x8a266c
#5 0x902b81e8 in _MP_CFMTaskProc
#6 0x9025e364 in PrivateMPEntryPoint
#7 0x90020c28 in _pthread_body

Thread 5:
#0 0x90042588 in semaphore_timedwait_signal_trap
#1 0x9003e7b4 in _pthread_cond_wait
#2 0x902a0d4c in MPWaitOnSemaphore
#3 0x008a27d8 in 0x8a27d8
#4 0x902b81e8 in _MP_CFMTaskProc
#5 0x9025e364 in PrivateMPEntryPoint
#6 0x90020c28 in _pthread_body

Thread 6:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x9022a720 in SwitchContexts
#3 0x90224fc8 in YieldToThread
#4 0x9022ab80 in YieldToAnyThread
#5 0x025b95d8 in 0x25b95d8
#6 0x025b9398 in 0x25b9398
#7 0x027d9254 in 0x27d9254
#8 0x02634968 in 0x2634968
#9 0x027d6f50 in 0x27d6f50
#10 0x025b9300 in 0x25b9300
#11 0x9023bba8 in CooperativeThread
#12 0x90020c28 in _pthread_body

Thread 7:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x9022a720 in SwitchContexts
#3 0x90224fc8 in YieldToThread
#4 0x9022ab80 in YieldToAnyThread
#5 0x025b95d8 in 0x25b95d8
#6 0x025c28b4 in 0x25c28b4
#7 0x025c2730 in 0x25c2730
#8 0x025c26fc in 0x25c26fc
#9 0x025c3d20 in 0x25c3d20
#10 0x026352ec in 0x26352ec
#11 0x02634968 in 0x2634968
#12 0x027d6f50 in 0x27d6f50
#13 0x025b9300 in 0x25b9300
#14 0x9023bba8 in CooperativeThread
#15 0x90020c28 in _pthread_body

Thread 8:
#0 0x9000508c in syscall
#1 0x90515d0c in BSD_waitevent
#2 0x905156dc in CarbonSelectThreadFunc
#3 0x90020c28 in _pthread_body

Thread 9:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x9051dbf0 in CarbonOperationThreadFunc
#3 0x90020c28 in _pthread_body

Thread 10:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x905259e0 in CarbonInetOperThreadFunc
#3 0x90020c28 in _pthread_body

PPC Thread State:
srr0: 0x00ce81cc srr1: 0x0200d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x00cc5634 ctr: 0x00cc4720 mq: 0x00000000
r0: 0x00cc5634 r1: 0xbffff460 r2: 0x00eab000 r3: 0x00000000
r4: 0x00000048 r5: 0x00000000 r6: 0x01bd2e10 r7: 0x00000000
r8: 0x00000001 r9: 0x00000000 r10: 0xbffff5c8 r11: 0xa0221738
r12: 0x00ea84e8 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0xbffffe88 r21: 0xffffffff r22: 0xbffffc40 r23: 0x00000000
r24: 0x00000003 r25: 0x00000000 r26: 0x00000001 r27: 0x01b38ed4
r28: 0x01bd2ee0 r29: 0x01bd2e10 r30: 0x00000000 r31: 0x00ec2fc0


Also here is another crash report god! I hope this helps in someway..

Mac OS X Version 10.2.8 (Build 6R73)
2003-11-08 14:37:59.666 Internet Reminder[377] checkForInternet not
implemented
Nov 8 14:39:41 Barry-Pauls-Computer /Applications/Microsoft Office
X/Microsoft Entourage: *** Warning: Line option kATSLineIsDisplayOnly
has been deprecated. ***

Nov 8 14:39:41 Barry-Pauls-Computer /Applications/Microsoft Office
X/Microsoft Entourage: *** Warning: ATSUMeasureText has been
deprecated. Use ATSUGetUnjustifiedBounds instead. ***

Hope this helps in someway
Thxs X2
BarryStark
.
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