.Mac messages moved to Deleted Messages and Inbox

M

Mark Connell

Hi,

I've set up Entourage 2004 to access my .Mac (IMAP) and my ISP's POP mail
accounts. I'm getting some strange behaviour with messages on my .Mac
account. New messages show up in both 'Folders on My Computer>Inbox' and
'.Mac>Deleted Messages'. I have to drag the messages out of 'Deleted
Messages' back into '.Mac>INBOX'!!

So, two questions:
1. Should msgs from my .Mac account also show up in 'Folders on My
Computer>Inbox'?
2. Why are they moved from '.Mac>INBOX' to '.Mac>Deleted Messages'?

Thanks,
Mark
 
D

Diane Ross

I've set up Entourage 2004 to access my .Mac (IMAP) and my ISP's POP mail
accounts. I'm getting some strange behaviour with messages on my .Mac
account. New messages show up in both 'Folders on My Computer>Inbox' and
'.Mac>Deleted Messages'. I have to drag the messages out of 'Deleted
Messages' back into '.Mac>INBOX'!!

So, two questions:
1. Should msgs from my .Mac account also show up in 'Folders on My
Computer>Inbox'?
No
2. Why are they moved from '.Mac>INBOX' to '.Mac>Deleted Messages'?
Click to expand...

Check your account and be sure you don't have a POP account set for your
..Mac account.

Check your IMAP rules to see if there is a rule that is moving them to
Deleted Messages.

Check the info on the dotmac faqs:

<http://www.entourage.mvps.org/accounts/mac_com.html>
 
R

rgranger

It is moving my exchange mail off the server and down to the local disk,
not what it is configured to do. One Mac does it all the time, the other
worked fine until tonight (about 6 weeks). This thing seems to have a
mind (or lack of) of it's own.
 
G

Ghost Rider

It is moving my exchange mail off the server and down to the local
disk, not what it is configured to do. One Mac does it all the time,
the other worked fine until tonight (about 6 weeks). This thing seems
to have a mind (or lack of) of it's own.
Click to expand...

DITTO.

I get the same thing as the first message in this thread - except I am
connecting to an Exchange 2003 server (via DAV over Internet)

There are NO Rules setup.
No POP accounts.
and apparently NO SETTINGS to configure (or rather UNCONFIGURE) this behavior.

I have checked, rechecked and rerechecked settings and rules and preferences.

Anyone know a WebDAV conduit to Exchange for Apple MAIL???

This is Mac Office 2004 - SP1

HELP.
 
M

Mark Connell

Well, I checked all my settings and nothing seemed wrong - .Mac account set
as IMAP, no rules. So, I decided to delete the account and try it set up as
a POP account. BIG MISTAKE!!!!! When I added it back as a new POP account
and performed a 'Send & Receive' all my messages on .Mac were deleted! No
messages were downloaded and none were left on my .Mac (checked with
browser).

VERY BAD SOFTWARE!

Mark
 
B

Barry Wainwright

Hi,

I've set up Entourage 2004 to access my .Mac (IMAP) and my ISP's POP mail
accounts. I'm getting some strange behaviour with messages on my .Mac
account. New messages show up in both 'Folders on My Computer>Inbox' and
'.Mac>Deleted Messages'. I have to drag the messages out of 'Deleted
Messages' back into '.Mac>INBOX'!!

So, two questions:
1. Should msgs from my .Mac account also show up in 'Folders on My
Computer>Inbox'?
2. Why are they moved from '.Mac>INBOX' to '.Mac>Deleted Messages'?

Thanks,
Mark
Click to expand...

They are showing up in the IMAP deleted items folder because something has
moved the message from the IMAP folder to the local inbox. An IMAP move
consists of two steps - a copy from the server to the local folder, then a
deletion from the server. That is what you are seeing here.

Three things can automatically move a message in this way:

1. A Mailing List Manager entry - check the Mailing List Manager (under the
tools menu) to see if any of the entries there will catch your IMAP
messages. Set the 'move to' folder to either one on your IMAP account, or to
a folder other than your local inbox.

2. An IMAP Message Rule - check in the rules dialog (again, under the tools
menu, select the IMAP tab). Is there a rule there that may be catching the
messages> Check the actions to those rules, if there is a 'move' or 'copy'
action and the folder association has been lost, the local inbox is used as
a default destination.

3. The Junk Mail Filter - This may, depending on the settings you have set
for the JMF, move the messages to the _local_ junk folder (or some other
folder). If after this a rule or other action marks the messages as 'not
junk' then they will be moved to the local inbox.
 
G

Ghost Rider

They are showing up in the IMAP deleted items folder because something has
moved the message from the IMAP folder to the local inbox. An IMAP move
consists of two steps - a copy from the server to the local folder, then a
deletion from the server. That is what you are seeing here.

Three things can automatically move a message in this way:

1. A Mailing List Manager entry - check the Mailing List Manager (under the
tools menu) to see if any of the entries there will catch your IMAP
messages. Set the 'move to' folder to either one on your IMAP account, or to
a folder other than your local inbox.

2. An IMAP Message Rule - check in the rules dialog (again, under the tools
menu, select the IMAP tab). Is there a rule there that may be catching the
messages> Check the actions to those rules, if there is a 'move' or 'copy'
action and the folder association has been lost, the local inbox is used as
a default destination.

3. The Junk Mail Filter - This may, depending on the settings you have set
for the JMF, move the messages to the _local_ junk folder (or some other
folder). If after this a rule or other action marks the messages as 'not
junk' then they will be moved to the local inbox.
Click to expand...

These are good steps to take.

And if none of the above are true - and the result is the same? What's
the next step?

I actually like Entourage. I also like Apple Mail. If Entourage is
going to rearrange my inboxes and deleted items without my permission -
then I need to find a work around.

Our IT people (for whatever reason) do not want to turn on IMAP
functionality on our Exchange Server. I don't want to use POP - as I
need to access this stuff from multiple computers throughout the day.

Thus WebDAV is my only option at this point. This = Entourage.
Entourage is COPYING new mail to the local inbox and then MOVING the
original mail to the exchange DELETED folder.

The messages aren't lost - but they get mixed in with the intentionally
deleted mail - WHAT A HEADACHE.

I have followed your gracious instructions. None of these are the
cause. It is an apparent bug that needs to be fixed. if not a bug, then
I need to find how to turn this "feature" off.

ANY HELP will be greatly appreciated.

Kind regards.
 
W

Wolfgang M. Schmitt

Mark Connell said:
So, two questions:
1. Should msgs from my .Mac account also show up in 'Folders on My
Computer>Inbox'?
2. Why are they moved from '.Mac>INBOX' to '.Mac>Deleted Messages'?
Click to expand...

I had the same problem and solved it by
- deleting the .mac account within Entourage
- deleting the file com.microsoft.Entourage.plist
- deleting the file com.microsoft.Entourage.prefs.plist
- setting up the .mac account again

I read about this somewhere else but cannot remember where...

HTH

Please note that you'll lose all your preferences.
 
R

rgranger

rgranger said:
It is moving my exchange mail off the server and down to the local disk,
not what it is configured to do. One Mac does it all the time, the other
worked fine until tonight (about 6 weeks). This thing seems to have a
mind (or lack of) of it's own.
Click to expand...
This is the GD most F'ed up mail program I have ever used! I have turned
off the syncronize feature for now, no real reason, just a shot in the
dark. As of about 2 weeks ago, the one system that worked has also
started downloading hundreds of messages off my exchange server and into
the local store... Talk about keeping things screwed up. I never know if
an email didn't arrive or this POS has just decided to start pulling
messages off of the server. Not syncing them, it deletes them from the
server..
Rob
 
B

Barry Wainwright

This is the GD most F'ed up mail program I have ever used! I have turned
off the syncronize feature for now, no real reason, just a shot in the
dark. As of about 2 weeks ago, the one system that worked has also
started downloading hundreds of messages off my exchange server and into
the local store... Talk about keeping things screwed up. I never know if
an email didn't arrive or this POS has just decided to start pulling
messages off of the server. Not syncing them, it deletes them from the
server..
Rob
Click to expand...

Yeah, that's a good way to ask for help. I bet everyone's queuing up with
advise for you.

:-/
 
G

Ghost Rider

I had the same problem and solved it by
- deleting the .mac account within Entourage
- deleting the file com.microsoft.Entourage.plist
- deleting the file com.microsoft.Entourage.prefs.plist
- setting up the .mac account again

I read about this somewhere else but cannot remember where...

HTH

Please note that you'll lose all your preferences.
Click to expand...

I didn't write the message you are replying to nor have I started this
thread. However, I've had the same problem with my Exchange (2003)
account over DAV.

Thanks for your suggestion. One of the other posters in this thread,
cussing and fussing, has probably turned-off any posters of a likely
solution suggestion to this thread.

THANK YOU for this suggestion. I appreciate your contribution and will
give it a go.

Kind regards,

GR
 
M

Michael Wacht

Has anyone tried this with an Exchange account? Will it work? It takes hours
to re-download all the headers of messages, so I'd rather have a guarantee
before I try it...
 
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