If I create a custom Mail View with a specific email address, all those
"vanished" emails appear there. If I try to drag one of them into a Saved
folder, it will not move/copy.
Custom views are just aliases of your messages. This is why you can't move
them. If you look at the columns in the custom view it will show you the
folder where the message are located. If the message is in the folder you
expect it to be but not showing then it's a View preference. I know you said
you checked for View Unread and View Flagged only, but did you do that for
each folder that is having a problem? The preference for view is not global.
Yes; it seemed something had to be moving the mails somewhere which is why I
checked rules and list management. I've looked in all possible entourage
folders and and do not see these emails anywhere.
More info. Please see:
http://bigopera.com/deletes.jpg
There is a specific folder for a .mac email account with sub-folders. This
tree is not affected by the delete problem. Should each of my other email
accounts be listed in this way also?
The .Mac account is an IMAP account.
The account where the mail is moved is a POP account. There is a POP rule
that is moving your messages or individual folders have View Unread only
selected. If I understand you correctly, you see the mail in the correct
folder, but after you read it the mail disappears. This sounds like View
Unread or View Flagged only is selected.
Background on Rules:
There are three types of rules used in Entourage to manage your mail. The
Mailing List Manager (MLM) and Junk Mail Filter (JMF) are names for
specialized rules. Rules are custom rules that you create
The order of execution on Rules:
Mailing List Manager
Junk Mail Filter
Rules
1) POP Rules act on a message ONLY when it first arrives in the Inbox (On My
Computer), NOT when it arrives in any other folder. Once it's moved to
another folder it won't be seen by rules.
2) IMAP Rules are meant to act on a message ONLY when it first arrives in
the IMAP INBOX, not when moved to another IMAP folder.
It's very easy to set up a MLM rule by accident, when you are marking a
message as 'not junk'. The wording of that dialog is ambiguous to say the
least. Check if there is an MLM entry (look for MLM entries under the tools
menu) .Check the popup for the target folder. You can select to use the
Mailing List Manager (MLM) rule or your custom rule. Mailing List Manager
rules run before your other rules.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<
http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<
http://blogs.msdn.com/entourage/>
