Mail error and missing database in Entourage

W

wanderlust444

I need help!

My Entourage X was sending a message with a pdf attachment when my
computer unexpectedly crashed (I'm on a G4 PowerBook running OS
v10.3.9) . When I re-opened Entourage after restart and tried to resend
the file, I got the error "Could not save this message. Mail error."
From then on, anytime I tried to send a file or pretty much do
Click to expand...
anything, I got the message "The action could not be completed. Mail
error." Every time I got that message, I would quit Entourage and each
time "Entourage has unexpectedly quit" would come up.

Throughout all of this, I could still receive and view emails but do
nothing else.

I read through this usergroup and found instructions to repair the
database, which I tried to do. First through the typical and then
through the advance. While rebuilding, this message came up, "Rebuild
failed. It is likely that your database cannot be repaired" or
something like that.

Now when I try to open Entourage it won't even open. It flashes some
warning about repairing the database, but it comes and goes so quick
that I can't really read it.

Any help would be appreciated as I run my own business and feel like my
life (or at least the life of my business) was in there!

Thanks,
Rachel
 
D

Diane Ross

My Entourage X was sending a message with a pdf attachment when my
computer unexpectedly crashed (I'm on a G4 PowerBook running OS
v10.3.9) . When I re-opened Entourage after restart and tried to resend
the file, I got the error "Could not save this message. Mail error."
anything, I got the message "The action could not be completed. Mail
error." Every time I got that message, I would quit Entourage and each
time "Entourage has unexpectedly quit" would come up.

Throughout all of this, I could still receive and view emails but do
nothing else.

I read through this usergroup and found instructions to repair the
database, which I tried to do. First through the typical and then
through the advance. While rebuilding, this message came up, "Rebuild
failed. It is likely that your database cannot be repaired" or
something like that.

Now when I try to open Entourage it won't even open. It flashes some
warning about repairing the database, but it comes and goes so quick
that I can't really read it.

Any help would be appreciated as I run my own business and feel like my
life (or at least the life of my business) was in there!
Click to expand...

There is not much you can do at this point but revert to a backup copy of
your database. It's too late to say that when you could open Entourage you
should have exported your data so you could create a new Identity.

It's possible that Entourage 2004 will import a corrupted Entourage X
identity. You should download the trial version to see if it will save your
data, but it's not guaranteed that it will succeed. There are no absolutes
with corrupted databases.
 
B

Barry Wainwright [MVP]

I read through this usergroup and found instructions to repair the
database, which I tried to do. First through the typical and then
through the advance. While rebuilding, this message came up, "Rebuild
failed. It is likely that your database cannot be repaired" or
something like that.
Click to expand...

You need to make sure that you have adequate space on your start up disk -
you will need at least twice as much free spacer as the size of the database
file, and this space MUST be on the startup disk, even if you have moved the
database files elsewhere.
 
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