S
Stephanie
I'm using Entourage 11.2.3 (yes, I now see that it's up to 11.2.6)...
the only problem I've had before today is that Entourage will sometimes
freeze -- as in: you're in the middle of typing an email and suddenly,
nothing is typing into the document. You can't do anything in the
program at all... it's unresponsive. And until the next run of the
schedule (sometimes more than 5 minutes) nothing will bring it back.
You can leave the program to do something else and then click back into
Entourage (or use the dock) and nothing happens. It won't get focus.
FINALLY, while you're doing something else, Entourage will jump back to
the front like it's ready to work again, Till now, that was the only
problem.
Today however, bigger awful things are happening. This morning, I got
my mail and none of it sorted into its respective folders using the
rules I've set up. Odd. I put the mail where it needed to go as I read
it. I went down and checked a couple newsgroups and while trying to
reply to a third NG post (the first two were fine), I got an error
message (I wish I'd written it down, but I didn't know it would be this
severe). Anyway, the error was saying it couldn't complete that command
or something (and, of course, had a number). Then, I could no longer
read any of the NG posts. They were all giving an error.
I thought maybe there was a problem with that newsgroup, so I left it
to answer mail in another folder. When I clicked another mail folder I
got an error saying that couldn't be done either. I figured I'd better
reboot Entourage. I used the menu command to quit the program and got a
box asking if I wanted to report this crash/problem to Microsoft. I
said sure (though I had quit, not crashed).
After the little reporting box did its thing, and all was actually
quit, I restarted Entourage. It started as if it was the first time the
program ever opened. :-O With the "set up your acccounts" helper box,
no folders and no messages. Uh-uh. I went to "Switch Identities" (I
have a second, older identity) and I could see the names of both there.
I quit and restarted -- same thing. I went ahead and switched to my
other identity -- same issue. No mail and no folders. Nothing. Just
like brand new.
I went to the Microsoft User Data folder and saw that both Office 2004
identities are there. The old one (that I only use for reference) is
3.74GB (big, I know) and the one I use day to day is 1.64GB (that's not
bad for Entourage)... I made a copy of the smaller one just in case...
but now I'm not sure how to proceed to have the highest chance for
recovering all my mail, rules, contacts, accounts, schedules, folders,
etc. I want it just like it was. <sigh>
I've downloaded the 11.2 5 update (which it says I should install
before the 11.2.6. Should I upgrade first to see if that helps? Or
should I try to compact the database (instructions I read said to only
rebuild the database if you must). Should I go straight to a rebuild?
Or maybe there's something I can do to force mail to SEE the mail in
the databases (I know they're not BOTH corrupt!)?
I'm scared to death because in early June, my Entourage DB became
corrupted and was unrecoverable. In trying to import it into Apple's
Mail program as a last ditch effort to recover at least some of it, the
import lasted over a weekend and crashed my entire HD. I lost 6 weeks
of unbacked up mail as well as a week of my PB being in the shop. I'm a
web developer. I can't do this again -- not the crash or the lost mail.
So any input will be highly valuable to me.
Thanks!
Stephanie Sullivan
the only problem I've had before today is that Entourage will sometimes
freeze -- as in: you're in the middle of typing an email and suddenly,
nothing is typing into the document. You can't do anything in the
program at all... it's unresponsive. And until the next run of the
schedule (sometimes more than 5 minutes) nothing will bring it back.
You can leave the program to do something else and then click back into
Entourage (or use the dock) and nothing happens. It won't get focus.
FINALLY, while you're doing something else, Entourage will jump back to
the front like it's ready to work again, Till now, that was the only
problem.
Today however, bigger awful things are happening. This morning, I got
my mail and none of it sorted into its respective folders using the
rules I've set up. Odd. I put the mail where it needed to go as I read
it. I went down and checked a couple newsgroups and while trying to
reply to a third NG post (the first two were fine), I got an error
message (I wish I'd written it down, but I didn't know it would be this
severe). Anyway, the error was saying it couldn't complete that command
or something (and, of course, had a number). Then, I could no longer
read any of the NG posts. They were all giving an error.
I thought maybe there was a problem with that newsgroup, so I left it
to answer mail in another folder. When I clicked another mail folder I
got an error saying that couldn't be done either. I figured I'd better
reboot Entourage. I used the menu command to quit the program and got a
box asking if I wanted to report this crash/problem to Microsoft. I
said sure (though I had quit, not crashed).
After the little reporting box did its thing, and all was actually
quit, I restarted Entourage. It started as if it was the first time the
program ever opened. :-O With the "set up your acccounts" helper box,
no folders and no messages. Uh-uh. I went to "Switch Identities" (I
have a second, older identity) and I could see the names of both there.
I quit and restarted -- same thing. I went ahead and switched to my
other identity -- same issue. No mail and no folders. Nothing. Just
like brand new.
I went to the Microsoft User Data folder and saw that both Office 2004
identities are there. The old one (that I only use for reference) is
3.74GB (big, I know) and the one I use day to day is 1.64GB (that's not
bad for Entourage)... I made a copy of the smaller one just in case...
but now I'm not sure how to proceed to have the highest chance for
recovering all my mail, rules, contacts, accounts, schedules, folders,
etc. I want it just like it was. <sigh>
I've downloaded the 11.2 5 update (which it says I should install
before the 11.2.6. Should I upgrade first to see if that helps? Or
should I try to compact the database (instructions I read said to only
rebuild the database if you must). Should I go straight to a rebuild?
Or maybe there's something I can do to force mail to SEE the mail in
the databases (I know they're not BOTH corrupt!)?
I'm scared to death because in early June, my Entourage DB became
corrupted and was unrecoverable. In trying to import it into Apple's
Mail program as a last ditch effort to recover at least some of it, the
import lasted over a weekend and crashed my entire HD. I lost 6 weeks
of unbacked up mail as well as a week of my PB being in the shop. I'm a
web developer. I can't do this again -- not the crash or the lost mail.
So any input will be highly valuable to me.
Thanks!
Stephanie Sullivan