Mail messages in my inbox that I can't delete or move

E

ejw

The subject of this topic virtually explains my problem, I have a
number of mail messages in the Inbox that I have tried to delete, move
to other folders, delete from the server, but nothing works.

Othe messages that I have rec'd have been moved or deleted without any
issues.

What am i doing wrong?


Thanks

John
 
M

matt neuburg

ejw said:
The subject of this topic virtually explains my problem, I have a
number of mail messages in the Inbox that I have tried to delete, move
to other folders, delete from the server, but nothing works.

Othe messages that I have rec'd have been moved or deleted without any
issues.
Click to expand...

(1) Is this a POP account, an Imap account, or what?

(2) Did you rebuild the database?

m.
 
B

Barry Wainwright

The subject of this topic virtually explains my problem, I have a
number of mail messages in the Inbox that I have tried to delete, move
to other folders, delete from the server, but nothing works.

Othe messages that I have rec'd have been moved or deleted without any
issues.

What am i doing wrong?


Thanks

John
Click to expand...

It is possibly an early sign of mild database corruption.

Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
ŒAdvanced Rebuild¹.

Office 2004:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.

First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.

Then you get a window with a list of your identities to select from, and
four options:

1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.

2) "Compact the database". (Like X's "Typical rebuild").

3) Rebuild the database. (Like X's "Advanced Rebuild")

4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.
 
E

ejw

Barry,

I did a verify and it found no problems, Idid a rebuild anyway and now
it is OK, THanks for the Help

By the way what is a ŒAdvanced Rebuild?

John
 
B

Barry Wainwright

Barry,

I did a verify and it found no problems, Idid a rebuild anyway and now
it is OK, THanks for the Help

By the way what is a ŒAdvanced Rebuild?

John
Click to expand...

A simple rebuild (now called 'compact' in E2004) simply removes the wasted
space within a databse, order the items but does not recreate the indexes -
it uses the existing index entries to locate items. This can fix some very
minor forms of curruption, butnot much.

A rebuild, or advanced rebuild recreates the index from scratch, ensuring
that every index entry points to a message or other databse item. It does
not index transient items, such as newsgroup messages (as these are held on
a server), or links between items (as it has no way of knowing which items
were linked without using the old, suspect indexes). Since the folder
heirarchy is recreated and all folders get new IDs, any rule that moves a
message may well loose the link to the destination folder and these links
have to be re-selected. This stuff is lost in a rebuild, but can all be
recovered with a little work, except for the links between items. For this
reason, we do not recommend using the rebuild procedure for 'routine
maintenance', but please don't be afraid to use it when you are experiencing
problem.
 
Top