Mail sorting issues

M

michelezug

I¹ve recently moved from OS9 to OSX (10.3.2)
I¹m running Entourage 10.1.4

I successfully imported my mail and preferences from one version of
Entourage to another.
However, Entourage now sorts the majority of incoming mail into a subfolder
(Political) instead of my Inbox.
Even when there are rules telling it to sort mail to other subfolders (i.e.
Shopping) it still sends everything to (Political).

Can someone (Paul?) show me how to troubleshoot my rules or whatever may be
causing this?

Thanks

Michele
 
D

Diane Ross

I successfully imported my mail and preferences from one version of Entourage
to another.
However, Entourage now sorts the majority of incoming mail into a subfolder
(Political) instead of my Inbox.
Even when there are rules telling it to sort mail to other subfolders (i.e.
Shopping) it still sends everything to (Political).
Click to expand...

Rules run in the order they are listed.
You need to check each rule to see if the folders are correct.

Common problems....
€ A prior rule is acting on the message and no additional rules are
able to act on that message. You can drag rules to a higher position, but
MLM and JMF will always run before rules if either one is enabled.
€ Actions which Move messages or run AppleScripts cannot be followed
by other rules.
€ If mail category is getting reset, check rules above. The
"default" action for every new rule is "Set category to None". If you don't
switch that popup but just add other actions, it's going to turn "category"
status off.
€ Check your Criteria. You might want to select "if any criteria are
met"

Sometimes rules can become corrupt. These are sometimes the hardest to find.
When you do identify the corrupt rule(s), delete the rule and make a new
one.

For more help troubleshooting rules see:

Getting started with Rules
<http://www.entourage.mvps.org/rules/rules_basics.html#Anchor-troubleshoot_r
ules>
 
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