G
grenique
I mistakingly force wit entourage and my mail and folders have disappeared. How can I recover it?
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P
plewis
I have just had the same situations. All my e-mail and accounts have all disappeared. Is this a major bug issue. Two other people I know just had the same thing happen to them???
D
Diane Ross
I mistakingly force wit entourage and my mail and folders have disappeared.
How can I recover it?
When an application is forced to quit, your data is in a state that it might
not be saved. The system often moves data in this state to an invisible
folder named 'lost+found'. The 'lost+found' directory is created by fsck if
it finds orphaned files during the boot process, or by the user running Disk
Utility. For a comprehensive list of hidden files and directories in OS X,
see:
Activate the finder, then under the 'go' menu, select 'go to folder'. In
that dialog, enter "/lost+found" (without the quotes).
If there is a lost+found folder it will open, if not, you will get a 'folder
not found' error.
Steps for finding your data:
Entourage expects the folder to be in your Documents folder. For OS X users,
that's the Documents folder in your User's folder. When Entourage opens in a
new blank Identity, it's usually User error. Sometimes updating software
(including the OS) can cause problems where files go missing. See this link
for help finding 'lost' files. This explains about files quarantined by a
virus application.
<http://www.entourage.mvps.org/troubleshoot/crashes.html#crash15>
Most likely you have accidentally moved your data. Hopefully, you have not
deleted the file. If you have deleted the trash, it's gone. Sorry!
Select Switch Identity (under Entourage in the Menu bar) and see if your old
identity is still listed.
To find your old database, search for "Microsoft User Data" (without the
quotes).
If you have not used a new identity in Entourage, then copy the entire
Microsoft User Data folder to the correct location.
Fix if you have more than one Microsoft User Data Folder...
Move the entire identity folder you want to use to the Office Identities
folder that Entourage is recognizing. Your identity is named "Main" by
default. Be sure to rename one so you do not overwrite. Your identity folder
can contain more than one identity. Switch Identities to view your old mail.
If you have not used the new identity, delete it. If you have used it and
want to combine the new mail with your original database, drag each folder
to the desktop from one identity. This creates an MBOX file. Switch
identities. Drag the MBOX files into the folder window of Entourage.
You can delete the old folder after you are satisfied with the transfer.