Mailbox is Locked

J

Jeff Duncan

Hi,

I just opened a new account with Entourage for Macs. My parents already
have a working account. However, after we set it up, we realized that I
could send mail, but I can't receive it. The error message is saying that
the box is locked. I'm not sure how to unlock it, so please let me know
what to do so I may begin to receive messages. Thanks.

-jeff-
 
J

Jolly Roger

I just opened a new account with Entourage for Macs. My parents already
have a working account. However, after we set it up, we realized that I
could send mail, but I can't receive it. The error message is saying that
the box is locked. I'm not sure how to unlock it, so please let me know
what to do so I may begin to receive messages. Thanks.
Click to expand...

Usually that error message means another computer or another person is
logged into that email account at the same time.
 
D

Diane Ross

I just opened a new account with Entourage for Macs. My parents already
have a working account. However, after we set it up, we realized that I
could send mail, but I can't receive it. The error message is saying that
the box is locked. I'm not sure how to unlock it, so please let me know
what to do so I may begin to receive messages. Thanks.
Click to expand...

Is this an IMAP account? This is a common error for IMAP accounts:

"Lost Mailbox Lock"

Error Message -2171

This is a known issue with Entourage where it, by default, attempts to send
set of commands to the mail server simultaneously, instead of individually.
Bulk commands can confuse the server and cause commands to be applied to
incorrect messages, as well as cause the server to reject the commands. To
solve this problem, uncheck Send commands to server simultaneously.

1. Open Microsoft Entourage and select Accounts from the Tools menu
2. Select the IMAP account you wish to edit and click Edit
3. By default Send commands to server simultaneously is checked
4. Uncheck this option
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>
 
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