Major problem - no launch and no rebuild possible

N

Nitram

Hi there, helpers.

My Entourage 2004 failed me completely. First I got error 16008
repeatedly, then I found out, that I cannot rebuild or compact the
database. The process quit saying an i/o error had occurred. Then I
tried to reinstall Office 2004, but then Entourage would not start at
all any more, not even with a different (root) user. I am at a loss. It
could be a hard disk problem, but I don't want to reformat my drive
because I cannot copy the database (1.3 GB, years of mail) to a backup
drive. The copying process aborts with the message: some sections could
not be read. But my first problem is that I need to get Entourage
launched.

Can anyone help?

Thanks in advance

Nitram
 
M

matt neuburg

Nitram said:
Hi there, helpers.

My Entourage 2004 failed me completely. First I got error 16008
repeatedly, then I found out, that I cannot rebuild or compact the
database. The process quit saying an i/o error had occurred. Then I
tried to reinstall Office 2004, but then Entourage would not start at
all any more, not even with a different (root) user. I am at a loss. It
could be a hard disk problem, but I don't want to reformat my drive
because I cannot copy the database (1.3 GB, years of mail) to a backup
drive. The copying process aborts with the message: some sections could
not be read. But my first problem is that I need to get Entourage
launched.
Click to expand...

The last time someone couldn't launch Entourage even from a different
User, we ended up reinstalling the System and that fixed it. On the
other hand the i/o error problem does not sound encouraging. I think
this might be, as you suspect, a problem at the level of the hard disk.
Maybe try running DiskWarrior on that disk? m.
 
N

Nitram

I might try DiskWarrior. Just one thing: Earlier today I ran Disk
Utility. It fixed a few problems, and now it says that the volumes are
OK. Could there still be a problem with my harddisk worth attacking
with DiskWarrior?

Nitram
 
N

Nitram

Matt

No I can't. The Disk Utility repair took place before. I actually
suspect that Disk Utility "fixed" something so that Entourage is
disabled. Maybe DiskWarrior can undo the damage. I'll try as soon as I
get hold of a copy of the software.
In the meantime thanks for your help - I'll keep you posted.

Nitram
 
N

Nitram

Hi Matt

At least I got Entourage running! The bug was in Stuffit. By looking at
the OS console I found that some Stuffit component was missing.
Reinstalling Stuffit Standard enabled Entourage again (I have no clue
why). I still have the problem of the corrupted database. Hopefully
DiskWarrior will restore the integrity of the database.

Nitram
 
M

matt neuburg

Nitram said:
Hi Matt

At least I got Entourage running! The bug was in Stuffit. By looking at
the OS console I found that some Stuffit component was missing.
Reinstalling Stuffit Standard enabled Entourage again (I have no clue
why).
Click to expand...

Nor have I. Wow! Well done.
I still have the problem of the corrupted database. Hopefully
DiskWarrior will restore the integrity of the database.
Click to expand...

Well, no, now that you have Entourage running, it is Entourage that
should restore the corrupted database, using the Database Utility. m.
 
P

Paul Berkowitz

Nor have I. Wow! Well done.
Click to expand...

I might be the Stuffit Engine, in /Library/CFMSupport. Recent versions are
called StuffitEngineShell.cfm . (v6.x and earlier were just Stuffit Engine
and may even have been in a different folder.) Entourage 2004 installs its
own version of that - 7.0.4 - unless you already have a later version
located there. (I seem to recall Panther installs 7.0.3, Jaguar maybe 7.0 -
I forget. There were some issues with Entourage X, I think, so 2004 supplies
its own version MacBU wheedled out of Aladdin, as it then was.) If you
uninstalled Stuffit Standard once, or maybe installed a later version (8 or
9) and something went wrong in the installation such that no version of the
Engine was present, Entourage would be upset. Entourage needs it to do its
"Compression (Macintosh)" of attachments. I'm surprised Entourage can't
repair the lack with its First Run file, though. Good catch to find this.
Well, no, now that you have Entourage running, it is Entourage that
should restore the corrupted database, using the Database Utility. m.
Click to expand...

....which is in /Applications/Microsoft Office 2004/Office/ folder. Or you
can just bring it up by holding down Option key when launching Entourage.
Choose "Rebuild".


--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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