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Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.
After furious head-scratching, the_weird_guy asked this group:
| I agree that they need to be paid, and I have already tried finding
| an answer in the KB. The search turned up very irrelevant results.
| Maybe because Outlook does not support the feature I desire to use,
| which is the ability to "sitch identities". I know a simlar feature
| exists in Outlook Express, and when I upgraded I assumed that the
| same or better would exist in Outlook. Either I am an imbecile or it
| just isn't there.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| I do not know of any company that does not charge for person to
|| person support. Microsoft provides 2 free support incidents for
|| their programs, after that they are paid. They offer free
|| installation support no matter how many incidents you have. They
|| have a vast Knowledge Base Library with hundreds of thousands of
|| articles to troubleshoot various problems and they add to that KB
|| daily.
||
|| If you want one on one support, you pay after the first 2 incidents,
|| or don't you think the Support Engineers should be paid for their
|| time and expertise?
||
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. Due to
|| the (insert latest virus name here) virus, all mail sent to my
|| personal account will be deleted without reading.
||
|| After furious head scratching, the_weird_guy asked:
||
||| I have only a minor question about configuring Outlook for
||| something. I don't think it's necessary to pay any fee for help
||| from Microsoft, considering most companies charge nothing for
||| support, as long as there is reasonable proof that the customer
||| owns the moentioned software or hardware. I don't mean to sound
||| rude, but I think you its wrong to charge for support of a product
||| that was already purchased for a decent sum of money. If you can
||| help me with my problem, I would be grateful. Otherwise, I don't
||| care enough to pay for support.
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| Have you tried private tech support? It is much more expensive
|||| than Microsoft and often the Microsoft tech support is free. AND
|||| it is much cheaper than most companies support.
||||
|||| I usually charge $75 an hour (minimum 2 hours) for tech support and
|||| folks are happy to pay it (even if I do waive some charges dues to
|||| the nature of the support visit.)
||||
|||| Get a real clue about what support costs and then compare
|||| Microsoft's costs to other real-world support costs. You are
|||| getting a major bargain.
||||
||||
|||| --Â
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. Due
|||| to the (insert latest virus name here) virus, all mail sent to my
|||| personal account will be deleted without reading.
||||
|||| After furious head scratching, the_weird_guy asked:
||||
||||| There is no reason not to provide end users with free product
||||| support, considering how much we've already paid for the software
||||| that is too difficult to onfigure to be useful. This is the
||||| reason many people dislike Microsoft Technologies, they receive
||||| horrendous support unless they pay an unreasonable amount of
||||| money.
