Messages are marked for deletion as they arrive in the inbox

C

crusaderesper

So here is the deal. I've got a client who I just switched over from
PoP to IMAP and once we made this change, a good number of her
messages would show up in the inbox and then Entourage immedately
marked them for deletion. Either sending them to the trash folder on
the IMAP account or doing the strikethru which indicates that a
message is being marked for deletion. Any idea how to get it to stop
doing this when it's not told to?
 
C

Corentin Cras-Méneur

So here is the deal. I've got a client who I just switched over from
PoP to IMAP and once we made this change, a good number of her
messages would show up in the inbox and then Entourage immedately
marked them for deletion. Either sending them to the trash folder on
the IMAP account or doing the strikethru which indicates that a
message is being marked for deletion. Any idea how to get it to stop
doing this when it's not told to?
Click to expand...

You should cehck the rules and the mailing list manager to make sure
they're not sending the messages in the trash or moving them from
"online" to "on my computer (which sends the original to the trash as
well).

COrentin
 
B

Barry Wainwright [MVP]

So here is the deal. I've got a client who I just switched over from
PoP to IMAP and once we made this change, a good number of her
messages would show up in the inbox and then Entourage immedately
marked them for deletion. Either sending them to the trash folder on
the IMAP account or doing the strikethru which indicates that a
message is being marked for deletion. Any idea how to get it to stop
doing this when it's not told to?
Click to expand...

They probably have a mailing list manager entry or a mail rule (less likely
as these have to be created separately for POP & IMAP) that is moving some
mail to a local folder. With IMAP it can only do this with a 'copy &
delete', rather than a 'move'.
 
C

crusaderesper

You should cehck the rules and the mailing list manager to make sure
they're not sending the messages in the trash or moving them from
"online" to "on my computer (which sends the original to the trash as
well).

COrentin
Click to expand...

Well, I made the change you suggested, it fits both of the symptoms
that she was having, so I'll cross my fingers and hope it works.
Thanks in advance.
 
C

Corentin Cras-Méneur

Well, I made the change you suggested, it fits both of the symptoms
that she was having, so I'll cross my fingers and hope it works.
Thanks in advance.
Click to expand...

I hope it'll work :)
 
Top