messages lists disappearing?

C

carolyn

Suddenly my messages lists (in the Inbox particularly) are
disappearing from view even though they seem to be there -- they
reappear when I click on the blank space . There is one that does not,
and I can't delete it. At one point, all my messages in every folder
disappeared.

Anybody know what's up? Seems scarily virus-like.
Thanks.
 
C

Corentin Cras-Méneur

Suddenly my messages lists (in the Inbox particularly) are
disappearing from view even though they seem to be there -- they
reappear when I click on the blank space . There is one that does not,
and I can't delete it. At one point, all my messages in every folder
disappeared.
Click to expand...

What version do you have?? It's possible that you need to updated
Entourage. If it doesn't do the trick, I'd try rebuilding the database
press the alt key down as you launch Entourage),

Anybody know what's up? Seems scarily virus-like.
Thanks.
Click to expand...


I really doubt it. More likely to be either a bug or a corruption,


Corentin
 
D

Diane Ross

Suddenly my messages lists (in the Inbox particularly) are
disappearing from view even though they seem to be there -- they
reappear when I click on the blank space . There is one that does not,
and I can't delete it. At one point, all my messages in every folder
disappeared.
Click to expand...

Check the Activity Monitor when this happens. Is the Microsoft Database
daemon or Entourage showing unusual activity?

If the rebuild Corentin suggested doesn't work, you might look at your
User's folder as the source of your problem. I'm thinking corrupt
preferences.
 
B

Barry Wainwright [MVP]

Suddenly my messages lists (in the Inbox particularly) are
disappearing from view even though they seem to be there -- they
reappear when I click on the blank space . There is one that does not,
and I can't delete it. At one point, all my messages in every folder
disappeared.

Anybody know what's up? Seems scarily virus-like.
Thanks.
Click to expand...
It is possibly an early sign of mild database corruption.

Office vX:
Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
ŒAdvanced Rebuild¹.

Office 2004:
You still call the rebuilder by holding down Option key at launch, but it
now brings up a separate app "Database Utility" (which could be launched by
double-clicking of you wish) that lives in the Office subfolder.

First of all, if you have any Office apps open, a dialog comes up that
offers to quit them.

Then you get a window with a list of your identities to select from, and
four options:

1) It has a new feature "Verify database integrity" option: this should
reduce unnecessary rebuilding. Apparently it's quite sensitive. And see 4)
below.

2) "Compact the database". (Like X's "Typical rebuild").

3) Rebuild the database. (Like X's "Advanced Rebuild")

4) "Set database preferences". Actually there's only one pref: you can turn
on "Verify database in background "which means "run automatically" and let
you know if your database needs rebuilding.
 
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