Messaging Interface Problem in Outlook 2003

[Casey Scharven]

The messaging interface has returned an unknown error. If
the problem persists, restart Outlook.

Was doing normal work online and to my knowledge, nothing
happened across the board. Now, I cannot open a new
eMail form or forward an existing eMail...also, I
can "see" what's on the HOTMAIL server, but cannot
send/receive (does nothing). I looked at the above
problem and found a MS KB issue for this in Outlook 2002,
but not 2003. Restarting OL or the CPU does nothing.

Thoughts?

Casey

 

[Ian Baird [MS]]

Hi Casey,

Please try to start Outlook in Safe Mode. Safe Mode will disable all
add-ins or extensions that will not start, or a corrupted resource, file,
registry, or templates.
- Close Outlook.
- Click Start-->Run, type "Outlook /Safe" (Quotation marks are not included
and
there is a space between Outlook and /safe) and press Enter.

If the problem does not occur at this time, then please select Tools ->
Options ->
Other -> Advanced Options -> Add-In Manager and then clear all the
checkboxes, add
one check back each time to the list of Add-In, restart Outlook, and repeat
the
above procedure. Once the issue reappears again, we can determine which
add-in
causes this problem and then disable it.

Step 2: Create a new profile
=====================
If the suggestion above doesn't resolve the issue, I suspect the current
profile of
Outlook 2003 has been corrupted. Please perform the following steps to
create a new
profile:

1. Close Outlook.
2. Click Start, and click Control Panel.
3. Click Mail or "Mail and Fax" icon.
4. Click Show Profiles.
5. Click Prompt for a profile to be used and click Apply.
6. Click Add and type "test" in the Profile name box. Note: Please don't
choose the
same name of your original profile.
7. Choose Add a new e-mail account and click Next.
8. Choose your email type and type the necessary information.
9. Click Next and click Finish.
10. Click Finish to exit.
11. Reopen Outlook.
12. Choose the new profile in the profile list and click OK.

For more information please read the article in our Microsoft Knowledge
Base:

287072 OL2002: How to Create a New E-mail Profile for Outlook
<http://support.microsoft.com/?id=287072>

Please refer to the following Knowledge Base article to configure your
Internet
E-mail account.

287532 OL2002: How to Configure Internet E-mail Accounts
<http://support.microsoft.com/?id=287532>

Note: The article is also applied for Outlook 2003.

I hope this assists you.

Regards,
Ian Baird
Microsoft PSS

This posting is provided 'AS IS' with no warranties and confers no rights.