K
Ka Kwok
Checking Google, this seems to be a common question but I
haven't quite found the answer I'm after.
My scenario is this. I'm trying to creat a function where
I'm calculating the number of hours taken on calls of
which there are two types.
I need to multiply the number of calls recorded and
multiply that with the average time per call. I then need
to repeat this process and get a sum of the two. A human
being can do this easy but I need it on a spreadsheet.
Anyway, I've worked it out before but for the life of me
can't remember how I did it.
So I need some help please.
I'll provide an example of the issue I have:
#Type A calls taken = 38
Avg time of Type A call = 2:20 (mm:ss)
Total time of Type A = 1:23 (hh:mm)
#Type B calls taken = 45
Avg time of Type B call = 2:20 (mm:ss)
Total time of Type B = 1:39 (hh:mm)
Sum (A and B) = 3 hours 2 minutes.
So how do I convert that into a spreadsheet function is
all I'm saying.
The problem is that a sum of the two as is, you end up
with something like 2:62 (hh:mm) which is correct but in
human terms is crap (pardon the fench).
Pls help.
Kind regards,
Ka.
haven't quite found the answer I'm after.
My scenario is this. I'm trying to creat a function where
I'm calculating the number of hours taken on calls of
which there are two types.
I need to multiply the number of calls recorded and
multiply that with the average time per call. I then need
to repeat this process and get a sum of the two. A human
being can do this easy but I need it on a spreadsheet.
Anyway, I've worked it out before but for the life of me
can't remember how I did it.
So I need some help please.
I'll provide an example of the issue I have:
#Type A calls taken = 38
Avg time of Type A call = 2:20 (mm:ss)
Total time of Type A = 1:23 (hh:mm)
#Type B calls taken = 45
Avg time of Type B call = 2:20 (mm:ss)
Total time of Type B = 1:39 (hh:mm)
Sum (A and B) = 3 hours 2 minutes.
So how do I convert that into a spreadsheet function is
all I'm saying.
The problem is that a sum of the two as is, you end up
with something like 2:62 (hh:mm) which is correct but in
human terms is crap (pardon the fench).
Pls help.
Kind regards,
Ka.