missing emails

J

john

I think you should delete and re-innstall office (do your updates), If this
does not work, try a new mac user,
(there is something wrong).

John,
 
T

tvbean

I currently use two different email accounts with entourage, an
aol.com and a mac.com, which is the default. For the past week, I
have had emails from at least three different addresses to my mac
account not show up in my inbox. Spooky thing is...the number count
on the folder increases and the sound of incoming mail still occurs,
while nothing shows up in the inbox. I did a test, and the same email
addresses show up in my aol.com mailbox. I have had to use the
internet mac.com website to verify that the emails exist natively.

Meanwhile, I "rebuilt" the entourage program. Didn't help.

I had a feeling since the count would go up and the sound efx would
play, they did come in somewhere.....I looked in all folders in
entourage...still no emails, finally I did an advanced search and
found the missing emails ... which indicated they were in my default
inbox. But they don't appear there. All of the senders are in my
address book, some marked "work". On a whim, I changed the "work"
designation to "none"...they started to show up in the main inbox.
Not all of the senders are 'work" senders, and I have received other
addresses marked "work" or other designations....

Is there some explanation and fix for this seeminly random "file
management" that entourage has engaged in on its own started? The
only other detail I can share, is that this all started while I was
away, and using a wireless interface at another location, which I
could tell was giving me problems, since I had a difficult with
internet access.

Any help would help, thanks in advance.
 
D

Diane Ross

I currently use two different email accounts with entourage, an
aol.com and a mac.com, which is the default. For the past week, I
have had emails from at least three different addresses to my mac
account not show up in my inbox. Spooky thing is...the number count
on the folder increases and the sound of incoming mail still occurs,
while nothing shows up in the inbox. I did a test, and the same email
addresses show up in my aol.com mailbox. I have had to use the
internet mac.com website to verify that the emails exist natively.

Meanwhile, I "rebuilt" the entourage program. Didn't help.

I had a feeling since the count would go up and the sound efx would
play, they did come in somewhere.....I looked in all folders in
entourage...still no emails, finally I did an advanced search and
found the missing emails ... which indicated they were in my default
inbox. But they don't appear there. All of the senders are in my
address book, some marked "work". On a whim, I changed the "work"
designation to "none"...they started to show up in the main inbox.
Not all of the senders are 'work" senders, and I have received other
addresses marked "work" or other designations....

Is there some explanation and fix for this seeminly random "file
management" that entourage has engaged in on its own started? The
only other detail I can share, is that this all started while I was
away, and using a wireless interface at another location, which I
could tell was giving me problems, since I had a difficult with
internet access.

Any help would help, thanks in advance.
Click to expand...

This sounds like you have a View setting for Flagged only set. If that is
the case the messages would appear invisible. Look under View in the menu
bar.

Another way to find "invisible" messages is to use a Custom View. Mail
received today or since launch should show you the messages.

Do you have any rules that use the work category?

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
D

Daiya Mitchell

john said:
I think you should delete and re-innstall office (do your updates), If this
does not work, try a new mac user,
(there is something wrong).
Click to expand...
side note on this advice:

First, reinstalling Office should never be the first step in
troubleshooting.

Second, Office should never be removed by "deleting", or dragging the
office folder to the trash. Rather, you have to run the Remove Office
tool to properly clean Office off your system and get a fresh start.
Otherwise, you are likely to create problems, not fix them.

Third, trying a new user account should be tested *before* deciding to
Remove Office, as if the new user account behaves, that suggests the
basic installation is fine and there is some other cause of the
problem. But since Entourage problems are likely to be in the database
or in corrupted rules or various settings, the new user account approach
is probably more useful with other Office programs than with Entourage.
 
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