Missing emails

[mike.casteel]

Hello,

Thanks in advance for your help in solving my problem. Here goes...

Using Entourage 2001 on a Mac running system 9.2.2
Entourage "unexpectedly quit". After a re-start, when I started
Entourage again, my In Box and Sent Mail folders were EMPTY. Help.

In my Main Identity the "messages" folder/icon (whatever it is) is
1.99GB, which tells me that's where alll of those missing emails are
living - now if I could just get to them.

I've tried rebuilding the Database (both basic and advanced) to no
avail. Is there any hope of getting my information back?

Thanks,

MKC

 

[Michel Bintener]

Hi,

I've never used Entourage 2001, but the following method should work:

first of all, make sure your old identity folder is still in the location in
which Entourage expects it to be ([Startup Disk]/Documents/Microsoft User
Data/Office 2001 Identities/[your identity]). Then, in Entourage 2001, click
on Switch Identity in the File menu. A new window will show up, and it
should show you two different identities, the old one and the new one.
Simply switch back to your old identity, and everything should be working
again.

This is, of course, the ideal scenario; if anything does not work as
prescribed, just post back with more details.

Hello,

Thanks in advance for your help in solving my problem. Here goes...

Using Entourage 2001 on a Mac running system 9.2.2
Entourage "unexpectedly quit". After a re-start, when I started
Entourage again, my In Box and Sent Mail folders were EMPTY. Help.

In my Main Identity the "messages" folder/icon (whatever it is) is
1.99GB, which tells me that's where alll of those missing emails are
living - now if I could just get to them.

I've tried rebuilding the Database (both basic and advanced) to no
avail. Is there any hope of getting my information back?

Thanks,

MKC

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

 

[mike.casteel]

Hi,

I've never used Entourage 2001, but the following method should work:

first of all, make sure your old identity folder is still in the location in
which Entourage expects it to be ([Startup Disk]/Documents/Microsoft User
Data/Office 2001 Identities/[your identity]). Then, in Entourage 2001, click
on Switch Identity in the File menu. A new window will show up, and it
should show you two different identities, the old one and the new one.
Simply switch back to your old identity, and everything should be working
again.

This is, of course, the ideal scenario; if anything does not work as
prescribed, just post back with more details.

Hello,

Thanks in advance for your help in solving my problem. Here goes...

Using Entourage 2001 on a Mac running system 9.2.2
Entourage "unexpectedly quit". After a re-start, when I started
Entourage again, my In Box and Sent Mail folders were EMPTY. Help.

In my Main Identity the "messages" folder/icon (whatever it is) is
1.99GB, which tells me that's where alll of those missing emails are
living - now if I could just get to them.

I've tried rebuilding the Database (both basic and advanced) to no
avail. Is there any hope of getting my information back?

MKC

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

Thank you for your prompt reply. I followed your steps and when I try
to switch identities, I only have one option - which is Main
Identity. The only other info I can think to give, is that emails
recieved since the time of the bulk disappearance show up every time I
start the program - I don't know if that helps.

Thank you again.

MKC

 

[Diane]

Thank you for your prompt reply. I followed your steps and when I try
to switch identities, I only have one option - which is Main
Identity. The only other info I can think to give, is that emails
recieved since the time of the bulk disappearance show up every time I
start the program - I don't know if that helps.

Just to be clear...are you saying the the problem Identity that shows as
1.99Gb open, but you can only see the most recent mail?

First important bit of info: Entourage 2001 has a limit of 2 GB on both the
Database and Messages file. It does not handle this limit very gracefully,
so you may experience data loss if you hit it.

Is the message file 1.99GB? If that is the case, your data could be lost.
One wild idea you could try...open the message file in a text editor. Select
some of your messages and delete them. Now try to open the Identity.(be sure
to work on a copy!!!)

Some other thoughts is how full is your HD? How fragmented? Both of these
could affect your database and the rebuild process.

 

[mike.casteel]

Just to be clear...are you saying the the problem Identity that shows as
1.99Gb open, but you can only see the most recent mail?

First important bit of info: Entourage 2001 has a limit of 2 GB on both the
Database and Messages file. It does not handle this limit very gracefully,
so you may experience data loss if you hit it.

Is the message file 1.99GB? If that is the case, your data could be lost.
One wild idea you could try...open the message file in a text editor. Select
some of your messages and delete them. Now try to open the Identity.(be sure
to work on a copy!!!)

Some other thoughts is how full is your HD? How fragmented? Both of these
could affect your database and the rebuild process.

I've Tried opening the message file in TextEdit, but it's so large
that any action either shuts the application down or I just get the
beachball of death (I'm trying to edit the file on my PowerBook
running 10.4.9). Do you have any other suggestions - another text
editor or maybe another solution altogether?

Thanks again for your help,

Mike

 

[Jolly Roger]

I've Tried opening the message file in TextEdit, but it's so large
that any action either shuts the application down or I just get the
beachball of death (I'm trying to edit the file on my PowerBook
running 10.4.9). Do you have any other suggestions - another text
editor or maybe another solution altogether?

Yes, TextEdit is too lightweight. Try TextWrangler:

<http://www.barebones.com/products/textwrangler/>

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[mike.casteel]

Yes, TextEdit is too lightweight. Try TextWrangler:

<http://www.barebones.com/products/textwrangler/>

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sure your email doesn't get eaten by pobox.com's ultra-aggressive SPAM
filter.

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JR

Thanks for the TextWrangler link. When I try to open the file, I
first have to tell it "all files" just so the file isn't grayed out,
then this is the message I get:
This operation couldn't be completed, because an error occured.
(MacOS Error code: -116)

Thank you for your help.

MKC

 

[Jolly Roger]

Thanks for the TextWrangler link. When I try to open the file, I
first have to tell it "all files" just so the file isn't grayed out,
then this is the message I get:
This operation couldn't be completed, because an error occured.
(MacOS Error code: -116)

Ok my bad... I thought TextWrangler could open huge files. I know
BBEdit could. Maybe they didn't include that functionality in the free
TextWrangler. You might want to see if BBEdit will let you open files
this large:

<http://www.barebones.com/products/bbedit/>

Another possibility is CanOpener:

<http://www.abbottsys.com/co.html>


--
Please let me know if you send email to this address so that I can be
sure your email doesn't get eaten by pobox.com's ultra-aggressive SPAM
filter.

Help improve usenet. Kill-file Google Groups:
http://improve-usenet.org/

JR