Missing images in all incoming HTML emails

D

dsalmassian

All the images in the HTML emails I have received lately are missing (shows
broken image icon). I checked my preferences to see if I had selected (or
unselected) a setting that blocked the images, but I couldn't find anything
that specifically addresses this issue.
 
M

Mickey Stevens

If you're using Entourage 2004, see this:

There should be a "Download Pictures" button that appears in a light-yellow
colored info bar with an international no sign. If you click it, are
connected to the internet, and not working offline (select Entourage > Work
Online), the images should appear. There are some cases in which the button
does not appear (such as after you mark a message as "Not Junk"), and in
such cases usually quitting and re-launching Entourage will fix the problem.

Here's an image of the button that I'm referring to. It's in the lower
right-hand corner.
<http://home.earthlink.net/~mickey.stevens/images/dlpreview.jpg>

You can add the domains (after the @ sign) of your newsletters to the Safe
Domains list in the Junk E-mail Protection dialog (Tools > Junk E-mail
Protection) to make sure that the images display automatically.

Also, make sure these preferences (Entourage > Preferences) are checked:
General Preferences > Security > Display complex HTML in messages
Mail & News Preferences > View > Show attached pictures & movies

If you're using Entourage 2001 or X, make sure these preferences are
checked:
Mail & News Preferences > Read > Display complex HTML in messages
Mail & News Preferences > Read > Allow network access...
Mail & News Preferences > View > Show attached pictures & movies

In the future, please state which version of Entourage you are using.
 
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