More "Complex HTMP" issues

[doggerham]

Hello,
I'm using Entourage 2004, and am suddenly having the much-discussed
crash when opening HTML mail. If I uncheck the complex HTML box in
Preferences, that does stop the crashing, but doesn't let me read my
complex HTML.

I've tried (I think) all the fixes I read about -- mainly moving 2
files out of the user library -- but it did not help. I've also
noticed that many of the people with this problem were using Entourage
X, not 2004.

Any further suggestions? Most of the complex HTML emails are mailing
lists I've subscribed to for quite some time -- its just now that I've
been on Entourage 3-4 weeks that the problem has begun.

Thanks,
Amy

 

[John McGhie]

Hi Amy:

Complex HTML means web pages that contain all manner of things that, while
they may be described in the HTML language, are NOT "web pages". Things
like moving pictures or active programs.

Some of these items are applications, graphics formats, or programs that
neither Word nor any other word-processor can handle.

Sorry...

Hello,
I'm using Entourage 2004, and am suddenly having the much-discussed
crash when opening HTML mail. If I uncheck the complex HTML box in
Preferences, that does stop the crashing, but doesn't let me read my
complex HTML.

I've tried (I think) all the fixes I read about -- mainly moving 2
files out of the user library -- but it did not help. I've also
noticed that many of the people with this problem were using Entourage
X, not 2004.

Any further suggestions? Most of the complex HTML emails are mailing
lists I've subscribed to for quite some time -- its just now that I've
been on Entourage 3-4 weeks that the problem has begun.

Thanks,
Amy

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

 

[Paul Berkowitz]

"Complex HTML" as "defined" by Entourage, just means HTML which it cannot
render with its own HTML engine and needs to pass to the Tasman (ex-Internet
Explorer) engine. "Simple HTML" is the same stuff it can do when you are
_composing_ HTML in Entourage: namely, formatted text (bold, italics,
underlined, color, fonts, sizes) plus all manner of _inserted_ graphics
files (which I think get converted to .jpg format), movies, background
colors and patterns, etc.

So what it does _not_ include, and what it therefore defines as "complex
HTML" is 1) tables and 2) URL-linked web-pages displayed inline, and 3)
HTML-coded web pages (documents). These have to be passed to the Tasman
engine for reading, and can't be sent except now no. 3) can be sent in 2004
via Word/Send to Recipient (As HTML), and all 3 via my Send Complex HTML
script and Rob Buckley's refinement of it. Thus "Complex HTML" is, in fact,
more likely than not to be a "web page" (although not absolutely
necessarily) and does not, in fact, include inserted regular graphic files
which Entourage can handle by itself and is now (as opposed to Entourage
2001) "simple HTML". Not so simple....

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[doggerham]

OK, if I'm understanding this, then, the newsletters I subscribe that
contain links to web pages -- both URL linked and HTML -- I just can
no longer view? This is ridiculous -- I'm going to have to run 2
different email apps to view my email? If there is a fix, I'd sure
appreciate hearing about it. Otherwise, thanks to those who replied to
explain this issue to me.
Amy

 

[Bill Weylock]

If they are business newsletters with open subscriptions, why not post one
or two so we can at least tell you whether we see any problems on our
systems?

Reading Paul¹s post, which I did not entirely grasp, I had the thought that
perhaps selecting a different default web browser might make a difference.
Probably worth trying while you¹re waiting for truly good advice.


Best,


- Bill

OK, if I'm understanding this, then, the newsletters I subscribe that
contain links to web pages -- both URL linked and HTML -- I just can
no longer view? This is ridiculous -- I'm going to have to run 2
different email apps to view my email? If there is a fix, I'd sure
appreciate hearing about it. Otherwise, thanks to those who replied to
explain this issue to me.
Amy

Panther 10.3.6
Office 2004
Windows XP Pro SP2
Office 2003

 

[doggerham]

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[doggerham]

Hmm, I've tried posting a sample of the email newletter that I am
referring to, but no luck.

FWIW, its from law.com

 

[Daiya Mitchell]

I saw the newsletter. All the links came through fine, and I have "display
complex html" turned off.

Links to webpages come through fine. It's when people attempt to put the
entire content of a webpage into an email that it might not all come
through, as I understand it.

Have you looked at the newsletters you get when you have "display complex
html" turned off? What do you get?

From this earlier post of yours:

OK, if I'm understanding this, then, the newsletters I subscribe that
contain links to web pages -- both URL linked and HTML -- I just can
no longer view?

I am not sure you do understand, but since I don't really understand either,
hard for me to say.

But why is this discussion happening on the Word ng instead of the entourage
one?

 

[doggerham]

First, I want to thank you for your explanations. Secondly, I realize
this post *should* be on the Entourage bb, but I accidentally posted it
here, and did not realize it, nor know how to move it to the proper
place.

As for the Complex HTML issue -- for now, it is somewhat resolved as I
had to do an uninstall and reinstall, complete with several repairs of
disk permissions. I have a feeling the problem will start up again
sooner or later.

What was happening, was when Complex HTML was enabled, the program
would crash when opening an email such as the one from law.com that I
posted. If Complex HTML was NOT enabled, it opened, OK, just that it
was mostly code and links, not the nice graphic layout that the sender
intended.

 

[John McGhie]

Yeah. Maybe we forgot to tell you that Entourage *will* display Complex
HTML (i.e. HTML with links to external sites). We don't recommend it for
security reasons, but Entourage will do it.

In Entourage>Preferences>Security, enable the "Display complex HTML"
checkbox.

I think we may have also forgotten to tell you that Entourage uses Internet
Explorer's rendering engine to do this. So even if you use IE for nothing
else, ensure that it remains installed, because Office apps are using bits
of it.

Hope this helps

First, I want to thank you for your explanations. Secondly, I realize
this post *should* be on the Entourage bb, but I accidentally posted it
here, and did not realize it, nor know how to move it to the proper
place.

As for the Complex HTML issue -- for now, it is somewhat resolved as I
had to do an uninstall and reinstall, complete with several repairs of
disk permissions. I have a feeling the problem will start up again
sooner or later.

What was happening, was when Complex HTML was enabled, the program
would crash when opening an email such as the one from law.com that I
posted. If Complex HTML was NOT enabled, it opened, OK, just that it
was mostly code and links, not the nice graphic layout that the sender
intended.

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410

 

[Paul Berkowitz]

Yeah. Maybe we forgot to tell you that Entourage *will* display Complex
HTML (i.e. HTML with links to external sites). We don't recommend it for
security reasons, but Entourage will do it.

In Entourage>Preferences>Security, enable the "Display complex HTML"
checkbox.

I think we may have also forgotten to tell you that Entourage uses Internet
Explorer's rendering engine to do this. So even if you use IE for nothing
else, ensure that it remains installed, because Office apps are using bits
of it.

No, not any longer. Office 2004 includes its own - updated - version of the
Tasman HTML rendering engine. MacBU were aware that IE is no longer
supported (since they were the ones doing the supporting and that team has
now disbanded) and also aware that Apple might stop including IE in the OS
install one of these days. The Tasman engine is actually an updated, later,
version of the IE engine than is in IE .2 - it's the one that would have
been included in IE 6 had there been one, and _was_ included in the MSN of
Mac OS X app released shortly before Office 2004. It's not set up to compose
HTML, but like the arrangement with earlier versions of Mac Office with IE,
just to render it for viewing in Entourage.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[doggerham]

Thanks for your help.