msft office doucument imaging crashes

[Benjamin Yazersky CPA]

Microsoft office doucment imaging opens ok
But if I dare to click on the file pull down menu, or ctrl+p to print it
crashes
The other pull down menus are ok

how do I fix this?


note: this has been functioning correctly on an xp computer - office 2003
for over a year


--


___________________________________
<<< Benjamin Yazersky, CPA [NJ & NY] >>>
-----> real address on hobokeni or hobokenx <-----





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[Bob I]

Replies to first posting.

 

[Elevators_Out]

Microsoft office doucmentimagingopens ok
But if I dare to click on the file pull down menu, or ctrl+p to print it
crashes
The other pull down menus are ok

how do I fix this?

note: this has been functioning correctly on an xp computer - office 2003
for over a year

--

___________________________________
<<< Benjamin Yazersky, CPA [NJ & NY] >>>
-----> real address on hobokeni or hobokenx <-----

"This written advice was not intended or written to be used, and it cannot
be used by any taxpayer, for the purpose of avoiding penalties that may be
imposed on the taxpayer."

(The foregoing legend has been affixed pursuant to U.S. Treasury Regulations
governing tax practice.)

The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you received
this in error, please contact the sender and delete the material from any
computer.

The crash is most certainly being caused by MS Office SP3 patch. The
only fix I have found so far is to completely uninstall office and re-
install and do not allow SP3 patch to load through the automatic
updater or on windows update. Yes, it is a pain in the butt, but no
one seems to have an answer to this problem.

 

[frankp]

This worked for me:

Replace \Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPVIEW.EXE

with old


\WINDOWS\Installer\$PatchCache$\Managed\9040110900063D11C8EF10054038389C\11.0.5614\MSPVIEW.EXE


There are other sub-folders named with that long string of numbers.
You may have to look in them to find sub-folder 11.0.5614.

Thanks to Pavel in Google Groups microsoft.public.officeupdate for the
pointer. (In his info the long string of numbers started with 5. On
my machine it started with 9. Yours could be different again.)

Good luck