Multiple copies of Contacts and Events when syncing with Exchange

K

Kim Thesiger

Hi all,

I've got entourage connected successfully to our exchange servers at work.

Everything seemed fine initially, contacts and events synchronised in both
directions but then multiple copies of the same event or same contact
started appearing and however often you delete them, they reappear.

I've tried entirely deleting all contacts and events, reimporting them and
resetting the sync in the accounts set up but the same thing happens. Fine
at first, then after a few days the duplicate contacts and events start
reappearing.

Any ideas?

Kim Thesiger
 
D

David Blaymires

Hi all,

I've got entourage connected successfully to our exchange servers at work.

Everything seemed fine initially, contacts and events synchronised in both
directions but then multiple copies of the same event or same contact
started appearing and however often you delete them, they reappear.

I've tried entirely deleting all contacts and events, reimporting them and
resetting the sync in the accounts set up but the same thing happens. Fine
at first, then after a few days the duplicate contacts and events start
reappearing.

Any ideas?

Kim Thesiger
Click to expand...
1. Delete all duplicates.

2. Make sure you Repair Permissions on your hard drive - use Disk Utility
(in the Applications folder, there is a Utility folder, its in there). If
your permissions are not correct, things don't work well.

As a general tip, ALWAYS repair permissions after you have installed ANY
software.

3. Repair your data by holding down the Option Key when starting Entourage.
Do the second option (it says that you select the second option to repair
anything that the first option will not fix - my experience is that the
first option doesn't fix this). Everything will have to be re-synched from
the server after this, but its the only way to get it

4. Get used to doing this. I had over 20,000 holidays that kept
reappearing, so I deleted all holidays. Yesterday I had 20,000 Chiropractor
appointments appear - my back isn't THAT bad!

5. Pray that the next version fixes this and many other problems.
 
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