Multiple Copies of Outgoing Emails

[toniburrus]

Hi. I am new to Mac and Entourage. I have been successful in figuring
out how to create separate identities for my husband and myself.
However, when I was testing it out, I found that when I send an email
from my account to my husbands account, a copy of the email not only
goes into my sent box but also a copy is placed in my inbox. How do I
stop receiving a copy in my inbox? Can someone please help. FYI--I
have my husbands email address set up as the default and I do not have
this issue on his account.

Thanks,

Toni Burrus

 

[Michel Bintener]

Hi Toni,

my guess is that you have inadvertently created a rule that copies your
messages and moves them into your inbox. Check Tools>Rules (Outgoing tab)
and Tools>Mailing List Manager for any rules which you did not create on
purpose and delete them.

If that does not work, post back with more details: which kind of e-mail
account do you use, which version of Entourage and Mac OS X, the exact setup
of your e-mail accounts and so on.

Hi. I am new to Mac and Entourage. I have been successful in figuring
out how to create separate identities for my husband and myself.
However, when I was testing it out, I found that when I send an email
from my account to my husbands account, a copy of the email not only
goes into my sent box but also a copy is placed in my inbox. How do I
stop receiving a copy in my inbox? Can someone please help. FYI--I
have my husbands email address set up as the default and I do not have
this issue on his account.

Thanks,

Toni Burrus

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

 

[toniburrus]

Hi Toni,

my guess is that you have inadvertently created a rule that copies your
messages and moves them into your inbox. Check Tools>Rules (Outgoing tab)
and Tools>Mailing List Manager for any rules which you did not create on
purpose and delete them.

If that does not work, post back with more details: which kind of e-mail
account do you use, which version of Entourage and Mac OS X, the exact setup
of your e-mail accounts and so on.



--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

Thanks for the info Michel. I checked and I do not have any rules set
up. I am running Entourage from the Office:mac 2004 Student Teacher
edition version 11.3.3(061214) and MAC OS X Leopard. I have a POP
email account. When you say exact email setup, exactly what are you
referring to?

Thanks

Toni Burrus

 

[toniburrus]

Thanks for the info Michel. I checked and I do not have any rules set
up. I am running Entourage from the Office:mac 2004 Student Teacher
edition version 11.3.3(061214) and MAC OS X Leopard. I have a POP
email account. When you say exact email setup, exactly what are you
referring to?

Thanks

Toni Burrus

One more thing I noticed this morning. I am receiving all of my
husband's email in my account but he is not receiving any of my emails
from other sources (my friends and loops.)

Thanks,

Toni Burrus

 

[Michel Bintener]

One more thing I noticed this morning. I am receiving all of my
husband's email in my account but he is not receiving any of my emails
from other sources (my friends and loops.)

Thanks,

Toni Burrus

Well, there is some confusion regarding your e-mail setup: do you and your
husband by any chance share the same e-mail account, but use different alias
accounts? That would explain part of the unusual problems you've
encountered. Also, make sure that Entourage is up-to-date by running
Microsoft AutoUpdate in your Applications folder a couple of times until all
the updates have been installed.

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

 

[Diane Ross]

Thanks for the info Michel. I checked and I do not have any rules set
up.

There are 3 different kinds of rules in Entourage:

Mailing List Manager (MLM)
Junk Mail Filter
Rules (custom rules you create)

They run in the order listed above. The custom rules also run in the order
they are listed. (top runs first)

1) POP Rules act on a message ONLY when it first arrives in the Inbox (On My
Computer), NOT when it arrives in any other folder. Once it's moved to
another folder it won't be seen by rules.

2) IMAP Rules are meant to act on a message ONLY when it first arrives in
the IMAP INBOX, not when moved to another IMAP folder.

3) Exchange Rules act on a message ONLY when it first arrives in the
Exchange Inbox.

See "Using Rules with Entourage" for help and examples:

I am running Entourage from the Office:mac 2004 Student Teacher
edition version 11.3.3(061214) and MAC OS X Leopard.

The latest version of Entourage is 11.3.6. Office 2004 latest update is
11.3.9.

Mactopia Downloads
<http://www.microsoft.com/mac/downloads.aspx>

You need to get these updaters:

11.3.5 combo
11.3.6 requires 11.3.5 to be installed
11.3.7 requires 11.3.6 to be installed
11.3.8 requires 11.3.7 to be installed
11.3.9 requires 11.3.8 to be installed

I have a POP
email account. When you say exact email setup, exactly what are you
referring to?

Knowing it's POP really helps. Now do you have aliases to one email account,
or do you each have separate accounts?

I understand you have set up two Identities in Entourage for you and your
husband to keep your mail separate, but on the Mac, the best way to do this
is use a separate User. In System Preferences you can create a new User and
use Fast User Switching to easily switch back and forth between Users and
give each user complete privacy.

Identity/User

An identity is a complete personality of Entourage, containing (preferences,
account settings. A User is a term used by the Mac OS. The terms Identity
and User are often confused. Entourage stores your data in an Identity, and
the Mac OS creates Users.

Your identity is named "Main" by default. It is located in the Microsoft
User Data folder in your Document's folder.