multiple personal and archive folders

B

Bill Fleenor

Somehow I have come up with multiple Personal Folders (2) and both seem to
be active since I can't close or rename either.

The archive folders point to different locations and I can close or rename
either.

How did I manage to do this and how can I simplify it?

Thanks.
 
G

Gus

I've got exactly the same problem, went to the microsoft site
....http://office.microsoft.com/en-us/assistance/HA011170471033.aspx but
proved to be useless. They didn't even have links to where our problem could
be dealt with I generally find that i have more luck by googling 9 times out
of 10. Like you both of the folders are currently active, both have the same
name. Neither can be closed, did try to solve this problem months ago by
doing all kinds of things but i just gave up. I have come back to it as i
think it may be causing some problems when syncing my Ipaq organiser so now
its got to be sorted.

Hope someone out there helps

Gus
 
G

Gus

I've got exactly the same problem, went to the microsoft site
....http://office.microsoft.com/en-us/assistance/HA011170471033.aspx but
proved to be useless. They didn't even have links to where our problem could
be dealt with I generally find that i have more luck by googling 9 times out
of 10. Like you both of the folders are currently active, both have the same
name. Neither can be closed, did try to solve this problem months ago by
doing all kinds of things but i just gave up. I have come back to it as i
think it may be causing some problems when syncing my Ipaq organiser so now
its got to be sorted.

Hope someone out there helps

Gus
 
B

Brian Tillman

Bill Fleenor said:
Somehow I have come up with multiple Personal Folders (2) and both
seem to be active since I can't close or rename either.

The archive folders point to different locations and I can close or
rename either.

How did I manage to do this and how can I simplify it?
Click to expand...

It's hard to say how you managed to do it, since we weren't watching what
you did and you haven't explained what you were doing, but it's possible to
tell you how to fix it if you'll first tell us what version of Outlook you
use.
 
B

Bill Fleenor

My particular version is MS Office Outlook 2003 (11.6359.6360) SP1

Are you saying I can create a new profile and connect the appropriate pst
file and then delete the others altogether? Thanks.
 
G

Gus

Hi Brian,
I'm using 2003. I was actually thinking of uninstalling outlook and
importing the pst file but what i am worried about and is most likely going
to happen I would just end up re-importing the duplicate folder.

Gus
 
B

Brian Tillman

Bill Fleenor said:
My particular version is MS Office Outlook 2003 (11.6359.6360) SP1

Are you saying I can create a new profile and connect the appropriate
pst file and then delete the others altogether? Thanks.
Click to expand...

When you create a new profile, it won't have an PSTs connected to it other
than those you explicit add, so any others that you don't want you can
certainly delete.
 
B

Brian Tillman

Gus said:
I'm using 2003. I was actually thinking of uninstalling outlook and
importing the pst file but what i am worried about and is most likely
going to happen I would just end up re-importing the duplicate folder.
Click to expand...

Never import an existing PST. It can on occasion corrupt your PST, giving
you duplicates of the same PST in the Navigation Pane, neither of which you
can close.

You appear to have a corrupt mail profile and you can create a new one in
Control Panel's Mail applet. Click Show Profiles>Add. Use the Data Files
button to point to your existing PST. Use the Email Accounts botton to
readd your accounts.
 
G

Gus

Hi Brian,
Thanks for the tip, have created another profile and imported the pst into
that (seems to have worked), as I don't know of any other way of importing
my contacts and email into the new profile. Only problem so far is that i
now have two contacts folder one is empty the other has all of my contacts.
So now i have to figure out how to get rid of the empty contacts folder.

Thanks for you help
Gus
 
M

Milly Staples [MVP - Outlook]

Open your address book in Outlook and go to Tools->Options. Remove the
empty one from there.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Gus asked:

| Hi Brian,
| Thanks for the tip, have created another profile and imported the pst
| into that (seems to have worked), as I don't know of any other way of
| importing my contacts and email into the new profile. Only problem so
| far is that i now have two contacts folder one is empty the other has
| all of my contacts. So now i have to figure out how to get rid of the
| empty contacts folder.
|
| Thanks for you help
| Gus
| ||
||| I'm using 2003. I was actually thinking of uninstalling outlook and
||| importing the pst file but what i am worried about and is most
||| likely going to happen I would just end up re-importing the
||| duplicate folder.
||
|| Never import an existing PST. It can on occasion corrupt your PST,
|| giving you duplicates of the same PST in the Navigation Pane,
|| neither of which you can close.
||
|| You appear to have a corrupt mail profile and you can create a new
|| one in Control Panel's Mail applet. Click Show Profiles>Add. Use
|| the Data Files button to point to your existing PST. Use the Email
|| Accounts botton to readd your accounts.
|| --
|| Brian Tillman
 
G

Gus

Tried what you said but you must be seeing something different as there was
no way i could delete the empty contacts folder doing what you suggested.
What i noticed was that the empty contacts folder context menu had the
delete option greyed out but the second contacts folder with all my contacts
didn't so i just cut and pasted all my contacts to the empty folder and
deleted the other, so far so good it seems to have worked.

Cheers
Gus
"Milly Staples [MVP - Outlook]"
 
B

Brian Tillman

Gus said:
Thanks for the tip, have created another profile and imported the pst
into that
Click to expand...

Why would you do that when I said can simply add the existing PST to the new
profile. No import needed.
Only problem so
far is that i now have two contacts folder one is empty the other has
all of my contacts. So now i have to figure out how to get rid of the
empty contacts folder.
Click to expand...

RIght-click the unwanted folder and choose Delete.
 
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