My Entourage 2008 Keeps Crashing

[pilotdmc3]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Email Client: pop I just bought my first Mac and made the switch from Office for Windows after using it for the past 15 yrs or so. When I am in Entorage reviewing my emails, it crashed about 4 to 5 times a day and restarts. I have tried re-installing the software but it still does it. I think I used the re-install instructions on this website.

Any ideas what I can do to fix this problem? Thanks!

 

[Diane Ross]

When I am in Entorage reviewing my emails, it crashed about 4 to 5 times a
day and restarts. I have tried re-installing the software but it still does
it. I think I used the re-install instructions on this website.

There are Microsoft fonts that are problematic with Snow Leopard. See this
page for instructions on how to remove.

Fonts to delete after installing Snow Leopard (includes help deleting font
caches)

<http://www.entourage.mvps.org/troubleshoot/remove_fonts_snowleopard.html>
<http://tinyurl.com/y8p5b5r>

Re-installing software rarely fixes problems like this. It's more important
that you are updated. Check the Microsoft Component Plugin and see if it's
12.2.3 (or if you have Exchange and use EWS, 13.0.3 is the latest.)

"/Applications/Microsoft Office
2008/Office/MicrosoftComponentPlugin.framework"

When you crash, check the crash logs (you might need to select view log) and
see if you see WebCore or JavaScriptCore in the logs. See these examples:

<http://tinyurl.com/nrt45r>

If you are getting something different, just copy the first part as shown in
the example in your reply.

RE: WebCore & JavaScriptCore crashes

The speed you click through the messages affects the crash. Entourage is not
having enough time to render the message and some messages include links to
images on the web which take more time.

Try this workaround.

1. Simply going slower through messages can stop the crashes.
2. Set Entourage Preferences > Security to _Never_ download pictures. You
would need to click on the link in each message to show pictures.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[Kerry]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Email
Client: pop I just bought my first Mac and made the switch from Office
for Windows after using it for the past 15 yrs or so. When I am in
Entorage reviewing my emails, it crashed about 4 to 5 times a day and
restarts.

The one thing I'd like to add to what Diane has suggested is have you
checked to verify that your data base is operating alright. I never
find Entourage crashes except I've had this happen under one
circumstance; a corrupt record has caused my Entourage to crash.

I have found though, even in this case, verify can come back and tell
me the DB is running fine and a rebuild doesn't solve the problem. The
reason I know its a corrupt record is it usually will happen when I
switch to a different view and if I revert to a previous backup it
doesn't happen. So something has corrupted between that point and
this. It rarely happens but has a happened.

If rebuild doesn't solve my problem and the previous backup does, I
usually revert to the previous backup even though I know I'll loose
some entries. Since my mail is IMAP I loose nothing.

If you can't verify this with a previous backup as you might not have
one, then I believe the best solution is just to start with a new
identity as its really difficult to figure out what that corrupt
record might be. There's a lot of info on this forum on how to do this
but basically its just you export your current DB as an rge file,
choose in Entourage Switch Identities and then choose create a new
identity. Now import that exported rge file.

You should now not experience crashing. You will loose any rich info
like categories, links etc. But the crashing should now stop. The one
caveat here is that sometimes that corrupt record can affect the
ability of the DB to export an rge file. You'll only know trying.
Possibly what Diane suggest will prevent you having to do this
however.....!!!!

 

[pilotdmc3]

On 12/16/09 12:34 PM, in article (e-mail address removed)2ac0,

> &quot;[email protected]&quot; wrote:
>
>
> There are Microsoft fonts that are problematic with Snow Leopard. See this
> page for instructions on how to remove.
>
> Fonts to delete after installing Snow Leopard (includes help deleting font
> caches)
>
>
>
>
> Re-installing software rarely fixes problems like this. It's more important
> that you are updated. Check the Microsoft Component Plugin and see if it's
> 12.2.3 (or if you have Exchange and use EWS, 13.0.3 is the latest.)
>
> &quot;/Applications/Microsoft Office
> 2008/Office/MicrosoftComponentPlugin.framework&quot;
>
> When you crash, check the crash logs (you might need to select view log) and
> see if you see WebCore or JavaScriptCore in the logs. See these examples:
>
>
>
> If you are getting something different, just copy the first part as shown in
> the example in your reply.
>
> RE: WebCore &amp; JavaScriptCore crashes
>
> The speed you click through the messages affects the crash. Entourage is not
> having enough time to render the message and some messages include links to
> images on the web which take more time.
>
> Try this workaround.
>
> 1. Simply going slower through messages can stop the crashes.
> 2. Set Entourage Preferences > Security to _Never_ download pictures. You
> would need to click on the link in each message to show pictures.
>
> --
> Diane Ross, Microsoft Mac MVP
> Entourage Help Page
> Entourage Help Blog
> YouTalk Twitter: follow

Diane,

Thanks for your help with this. I made the changes you suggested and it is definitely not crashing near as much. In fact, only once since. here is the log from the crash:
Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-12-18 06:12:41 -0500
Application Name: Microsoft Sync Services
Application Bundle ID: com.microsoft.entourage.syncservices12
Application Signature: MSS1
Application Version: 12.2.3.091001
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x63617474 in ( + 0x00000000)
# 2 0x95e3c509 in _objc_assign_strongCast + 0x95D8B4EB (libobjc.A.dylib + 0x0000a509)
# 3 0x91fb311b in .objc_class_name_ISDGlobalId + 0x91E621B7 (SyncServices + 0x0007511b)
# 4 0x0001c586 in __mh_execute_header + 0x0001B586 (Microsoft Sync Services + 0x0001b586)
# 5 0x0001bbe8 in __mh_execute_header + 0x0001ABE8 (Microsoft Sync Services + 0x0001abe8)
# 6 0x0001b7ee in __mh_execute_header + 0x0001A7EE (Microsoft Sync Services + 0x0001a7ee)
# 7 0x0000c0fc in __mh_execute_header + 0x0000B0FC (Microsoft Sync Services + 0x0000b0fc)
# 8 0x0000274a in __mh_execute_header + 0x0000174A (Microsoft Sync Services + 0x0000174a)
# 9 0x00002671 in __mh_execute_header + 0x00001671 (Microsoft Sync Services + 0x00001671)

X86 Thread State:
&nbsp;eax: 0x6e656d68 ebx: 0x937ccc08 ecx: 0x93810acc edx:0x656a624f
&nbsp;edi: 0x16dd09d0 esi: 0x00000000 ebp: 0xbffff768 esp:0xbffff71c
&nbsp;&nbsp;ss: 0x0000001f eip: 0x63617474 cs: 0x00000017 ds:0x0000001f
&nbsp;&nbsp;es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246

Thread 1:

# 1 0x95a400ea in __dispatch_hw_config + 0x95883162 (libSystem.B.dylib + 0x000270ea)
# 2 0x95a3fcc3 in __dispatch_hw_config + 0x95882D3B (libSystem.B.dylib + 0x00026cc3)
# 3 0x95a3fa68 in __dispatch_hw_config + 0x95882AE0 (libSystem.B.dylib + 0x00026a68)
# 4 0x95a3f4f1 in __dispatch_hw_config + 0x95882569 (libSystem.B.dylib + 0x000264

 

[Diane Ross]

Thanks for your help with this. I made the changes you suggested and it is
definitely not crashing near as much. In fact, only once since. here is the
log from the crash:
Great!!!

Microsoft Error Reporting log version: 2.0

Application Name: Microsoft Sync Services
Application Bundle ID: com.microsoft.entourage.syncservices12 <-----
Application Signature: MSS1
Application Version: 12.2.3.091001
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown

Looks like it's a Sync Services crash rather than Entourage specific.

It's possible your data is corrupt. Try turning of Sync Services in
Entourage preferences and see if all crashes go away. If yes, then you might
want to consider resetting Sync Services.

I would create a primary source and make sure it's clean and duplicate free.
(TURN OFF SYNC SERVIES FIRST!) In Entourage you can export your individual
items as Entourage archive (.rge) file and select to delete after exporting.
(DO THIS ON A COPY) When you import the file back into Entourage this can
sometimes clear up corruption issues.

Follow the steps listed here. You should select in the Mobile Me System
Preferences to "Replace Information on Mobile Me" or it will re-populate
your cleaned up file when it syncs.

<http://www.entourage.mvps.org/troubleshoot/syncservices.html#ss2>

When you start turning syncing back on, select to overwrite other data with
the Entourage items. Do one at a time to check.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>