My Entourage will not even start up!!

N

nrg_design

I have been having some problems with my email... I am currently
running 10.1.6 on a Power PC-MAC G4 tower. Currently my database says
it is 2.13GB in size.
Recently I got a message that I needed to make more space. I did that
and performed a typical rebuild. Everything worked fine for about 1
week.
Then I was working and then I came back to the computer and had a
mysterious email that was tagged "unread" and when I tried to read or
delete it - Entourage FROZE! I'm panicing at this point...thinking my
computer was on the fritz.

I went in and read some online about what to do to try and fix the
problem. So I did a "Advanced Rebuild" this seemed to work for a bit.
At this point after it restarted - I dragged most of the folders inside

Entourage [sent, inbox, drafts, exported contacts etc] so I would have

a record of - but I couldn't figure how to do the calendar??

Now when I try to start up the program - it acts like it will open then

shuts down. No Luck.
I run a home based business and ALL my contacts and appointments are in

the program HELP!!

I have tried deleting the pref folder [put it on the desktop] and took
the .plist and deleted that - still nothing!
What should I do now?? There is NO support for this type of problem!
Sincerely going nuts
Elizabeth
 
D

Diane Ross

I have been having some problems with my email... I am currently
running 10.1.6 on a Power PC-MAC G4 tower. Currently my database says
it is 2.13GB in size.
Recently I got a message that I needed to make more space. I did that
and performed a typical rebuild. Everything worked fine for about 1
week.
Then I was working and then I came back to the computer and had a
mysterious email that was tagged "unread" and when I tried to read or
delete it - Entourage FROZE! I'm panicing at this point...thinking my
computer was on the fritz.

I went in and read some online about what to do to try and fix the
problem. So I did a "Advanced Rebuild" this seemed to work for a bit.
At this point after it restarted - I dragged most of the folders inside

Entourage [sent, inbox, drafts, exported contacts etc] so I would have

a record of - but I couldn't figure how to do the calendar??

Now when I try to start up the program - it acts like it will open then

shuts down. No Luck.
I run a home based business and ALL my contacts and appointments are in

the program HELP!!

I have tried deleting the pref folder [put it on the desktop] and took
the .plist and deleted that - still nothing!
What should I do now?? There is NO support for this type of problem!
Sincerely going nuts
Click to expand...

The message about needing more space IS your problem. When you do a rebuild,
Entourage makes a duplicate of your database. You can throw these away after
you are satisfied that the rebuild was successful. This will free up some
space, but if your computer is balking you will need more than this to keep
your data safe. I'm not just talking about your Entourage data, but ALL your
data.

First, open the Microsoft User Data folder in your Documents folder. In your
Office 2004 Identities folder (you didn't specify your version of Entourage
so I am using 2004. Substitute your version if different). Your Identity is
called Main by default. You should see your rebuild Identity as Main [Backed
up 1-21-2007 13.35]. For older versions of Entourage the names are:

Entourage X: "Old Database Cache" and "Old Database"

Entourage 2001: "Old Database Cache", "Old Database", and "Old Messages." In
addition, Database (Rebuild) Cache is retained.

You can delete these or if you have the ability to save to another source,
you might want the latest as backups in case you are having problems with
your current Identity.

To check how much free space is available on your startup disk:

*In Finder, select your startup disk's icon. For most users, this is
Macintosh HD.
*Press the Command-I keyboard combination.
*The Get Info window for your startup disk will open.
*In the General pane, the Capacity, Available (free space), and space Used
on your startup disk will be displayed

Let me know what you find when you check your free space.

The operating system needs room to work and you need as much extra free
space on your disk as your physical memory size (in addition to the 10 - 20%
you should normally leave free for any OS X iteration). I suspect that you
have fragmentation also. My best advice is to purchase a firewire drive and
archive your important data and free up some space. You can find good
firewire drives for around $100 and since you use your computer for a
business this is a must.

Here' are a couple of sites that give tips on freeing up space.

<http://www.thexlab.com/faqs/freeingspace.html>

<http://creativebits.org/2004/11/os-x-free-up-hard-disk-space.html>

You also might want to consider iDefrag ($30): Defragmentation &
Optimization for Mac OS X. It supports optimized defragging as well as
simply (and quickly) joining free space into one continuous block. Also, it
respects the system hot files. At $30

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
N

nrg_design

Hi There Diane,

Thanks for your reply! I actualy have already compressed and deleted
the duplicates and the old database files and old cache etc. after my
susessful rebuild. I recently got a LACIE drive to back things up.
Should I copy all my data to the Lacie drive?

My version of MICROSOFT OFFICE X >> Entourage is 10.1.6. My Operating
system is OSX 10.4.8.

I have another internal hardrive [but is a OS standard disk: 74.56 GB]
My main drive is an OS Extended Disk: 28.62GB

My question would be - I have dragged a copy of my database to the
other drive [2.13GB]
and wanted to know if I can move Entourage to my other drive and run it
from there?

The bad part is that I can't even start up the program! It acts like it
is starting then stops.
The free space is available on my startup disk is 5.22GB [Main drive]

I am going to look over some of the sites you sent me.... thanks look
forward to your reply!
 
D

Diane Ross

Thanks for your reply! I actualy have already compressed and deleted
the duplicates and the old database files and old cache etc. after my
susessful rebuild. I recently got a LACIE drive to back things up.
Should I copy all my data to the Lacie drive?
Click to expand...

I would archive as much as possible to the Lacie drive. I don't know how
much you have on the internal that is the standard disk, but I would copy
all of it over and reformat it to extended to gain space. You can move
things back after reformat. FWIW, if you do this I would also install the OS
fresh. Start with a clean slate.
My version of MICROSOFT OFFICE X >> Entourage is 10.1.6. My Operating
system is OSX 10.4.8.
Click to expand...

Latest Entourage X is 10.1.9. This update includes all of the improvements
released in all previous Office v. X updates.

<http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/down
load/OFFICEX/OfficeX_1019.xml&secid=5&ssid=32&flgnosysreq=True>
I have another internal hardrive [but is a OS standard disk: 74.56 GB]
Click to expand...

If you can reformat, I would make this my main drive.
My main drive is an OS Extended Disk: 28.62GB
Click to expand...

Using your larger drive will be better for giving your applications room to
breathe. You don't mention how much RAM you have installed, but when things
get hungry the OS uses disk space to swap out for RAM. This really slows
things down. Then if you don't have enough HD space for this....trouble.
My question would be - I have dragged a copy of my database to the
other drive [2.13GB]
and wanted to know if I can move Entourage to my other drive and run it
from there?
Click to expand...

Not necessarily a good idea. You will have to make an alias in the Documents
folder and it could also be slower. I would find other things to move over
first that you don't access frequently.
The bad part is that I can't even start up the program! It acts like it
is starting then stops.
Click to expand...

After you clear up some space, I would test first and if the problem still
exists, remove Entourage preferences to test for corruption or test in a new
User. ~/Library/Preferences/:

com.microsoft.OfficeNotifications.plist
com.microsoft.DatabaseDaemon.plist
com.microsoft.Entourage.plist
Microsoft/Entourage Preferences

Next step would be to use "Remove Office". Run "Remove Office" located in
the Office 2004 --> Additional Tools folder" then apply the Microsoft Office
v. X for Mac 10.1.9 Update.

You also might want to use the combo updater to "refresh" your OS. Doing so
overwrites potentially problem-causing files. Users have found this helped
with problems they were having with Entourage.

Mac OS X 10.4.8 Combo Update
(PPC)
<http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=11795&cat
=1&platform=osx&method=sa/MacOSXUpdCombo10.4.8PPC.dmg>


The free space is available on my startup disk is 5.22GB [Main drive]
Click to expand...

Not nearly enough.
I am going to look over some of the sites you sent me.... thanks look
forward to your reply!
Click to expand...
Hope they help.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
N

nrg_design

Hi Diane

I was wondering - most of my applications are on my main drive. and
Working files/customer etc are on my other internal larger drive...
When I reformat the disk am I going to loose my email data: messages,
addresses calendar etc?
When you say reformat - how do you do that>? I have upgraded to my
current OSX 10.4.8 do I use those disks?
I really don;t want to screw my computer up!!

My main drive is an OS Extended Disk: 28.62GB
Other internal hardrive [OS standard disk: 74.56 GB]
Processor: 466 MHz Power PC G4 [tower]
My memory: 1.12 GB SDRAM

How do I access my current email settings/info if I uninstall OfficeX?
This really worries me!

Also, I purchased a cinema screen and found out that my video card
won't work with it - so I am waiting on that to come in also. Changing
the video card won't effect memory will it??

My Lacie drive is 2TB because I am going to be doing some video this
year and needed the space for transfering large viedo files...
Is there a way to access this as a local drive? Will it be safe to use
this way?


Sorry for the 20 questions!




I would archive as much as possible to the Lacie drive. I don't know how
much you have on the internal that is the standard disk, but I would copy
all of it over and reformat it to extended to gain space. You can move
things back after reformat. FWIW, if you do this I would also install the OS
fresh. Start with a clean slate.
My version of MICROSOFT OFFICE X >> Entourage is 10.1.6. My Operating
system is OSX 10.4.8.
Click to expand...

Latest Entourage X is 10.1.9. This update includes all of the improvements
released in all previous Office v. X updates.

<http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/down
load/OFFICEX/OfficeX_1019.xml&secid=5&ssid=32&flgnosysreq=True>
I have another internal hardrive [but is a OS standard disk: 74.56 GB]
Click to expand...

If you can reformat, I would make this my main drive.
My main drive is an OS Extended Disk: 28.62GB
Click to expand...

Using your larger drive will be better for giving your applications room to
breathe. You don't mention how much RAM you have installed, but when things
get hungry the OS uses disk space to swap out for RAM. This really slows
things down. Then if you don't have enough HD space for this....trouble.
My question would be - I have dragged a copy of my database to the
other drive [2.13GB]
and wanted to know if I can move Entourage to my other drive and run it
from there?
Click to expand...

Not necessarily a good idea. You will have to make an alias in the Documents
folder and it could also be slower. I would find other things to move over
first that you don't access frequently.
The bad part is that I can't even start up the program! It acts like it
is starting then stops.
Click to expand...

After you clear up some space, I would test first and if the problem still
exists, remove Entourage preferences to test for corruption or test in a new
User. ~/Library/Preferences/:

com.microsoft.OfficeNotifications.plist
com.microsoft.DatabaseDaemon.plist
com.microsoft.Entourage.plist
Microsoft/Entourage Preferences

Next step would be to use "Remove Office". Run "Remove Office" located in
the Office 2004 --> Additional Tools folder" then apply the Microsoft Office
v. X for Mac 10.1.9 Update.

You also might want to use the combo updater to "refresh" your OS. Doing so
overwrites potentially problem-causing files. Users have found this helped
with problems they were having with Entourage.

Mac OS X 10.4.8 Combo Update
(PPC)
<http://wsidecar.apple.com/cgi-bin/nph-reg3rdpty2.pl/product=11795&cat
=1&platform=osx&method=sa/MacOSXUpdCombo10.4.8PPC.dmg>


The free space is available on my startup disk is 5.22GB [Main drive]
Click to expand...

Not nearly enough.
I am going to look over some of the sites you sent me.... thanks look
forward to your reply!
Click to expand...
Hope they help.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
Click to expand...
 
D

Diane Ross

I was wondering - most of my applications are on my main drive. and
Working files/customer etc are on my other internal larger drive...
Click to expand...

It's the applications that need the room. This includes the OS.
When I reformat the disk am I going to loose my email data: messages,
addresses calendar etc?
Click to expand...

All of your data is in the Microsoft User Data folder inside the Documents
folder.
When you say reformat - how do you do that>?
Click to expand...

Disk Utility has a reformat option. Use the OS install disks and select to
install on the drive you want reformatted. It will automatically format as
extended unless you select otherwise.
I have upgraded to my
current OSX 10.4.8 do I use those disks?
I really don;t want to screw my computer up!!
Click to expand...

If this is the Apple OS install disk, yes.
My main drive is an OS Extended Disk: 28.62GB
Other internal hardrive [OS standard disk: 74.56 GB]
Processor: 466 MHz Power PC G4 [tower]
My memory: 1.12 GB SDRAM
Click to expand...

Get more memory. At least 2GB.
How do I access my current email settings/info if I uninstall OfficeX?
This really worries me!
Click to expand...

You can't access if you don't have the application installed. It should only
be for a couple of hours though. Install the OS and then Office. Move your
Microsoft User Data folder over to the new Documents folder BEFORE you open
Entourage and you'll be set to go. I suggest using the same user name and
password. This makes it less likely that there will be a permissions issue.
Also, I purchased a cinema screen and found out that my video card
won't work with it - so I am waiting on that to come in also. Changing
the video card won't effect memory will it??
Click to expand...

I don't believe so.
My Lacie drive is 2TB because I am going to be doing some video this
year and needed the space for transfering large viedo files...
Is there a way to access this as a local drive? Will it be safe to use
this way?
Click to expand...

I'm assuming it's a firewire drive. It should just mount when you startup.
If it's an internal then it should show up on the desktop as a volume. You
might want to partition that baby. :)

I can't believe you have all this space and are using an itty bitty 28 GB
drive as your startup drive.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
N

nrg_design

Hi Diane

WAs told by another tech that I needed to upgrade to Office 2004 -
Entourage database was over the limit - so I have upgraded. Still
nothing! It acts like it will boot up then shuts down... I took lots
of stuff off my startup drive and copied over to the 2T drive.
You had mentioned "why I wasn't using up the big space I have"... Can
I switch startup drives and still run my programs off the main drive?

Anyhow:
I have a error report that it gave me here below:
Microsoft Error Reporting log version: 1.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2007-01-30 12:59:00 -0600
Application Name: Microsoft Entourage
Application Version: 11.3.3.061214
Module Name: Microsoft Framework UI
Module Version: 11.3.3.061213
Module Offset: 0x000ff230
Extra app info: Reg=English Loc=0x0409


Thread 0 crashed:

# 1 0x0116d440 in (Microsoft Framework UI + 0x000ff230)
# 2 0x0116d43c in (Microsoft Framework UI + 0x000ff22c)
# 3 0x022b9870 in (Microsoft Entourage + 0x0020c860)
# 4 0x0116e634 in (Microsoft Framework UI + 0x00100424)
# 5 0x022b8eb0 in (Microsoft Entourage + 0x0020bea0)
# 6 0x020dd978 in (Microsoft Entourage + 0x00030968)
# 7 0x0138d8b4 in (Microsoft Framework DB + 0x00065fb4)
# 8 0x020dd860 in (Microsoft Entourage + 0x00030850)
# 9 0x0138e8b8 in (Microsoft Framework DB + 0x00066fb8)
# 10 0x020dd1bc in (Microsoft Entourage + 0x000301ac)
# 11 0x020dd10c in (Microsoft Entourage + 0x000300fc)
# 12 0x020c8be0 in (Microsoft Entourage + 0x0001bbd0)
# 13 0x020caa1c in (Microsoft Entourage + 0x0001da0c)
# 14 0x004bf25c in (PowerPlantZ + 0x0001a36c)
# 15 0x020c6298 in (Microsoft Entourage + 0x00019288)
# 16 0x0254d710 in (Microsoft Entourage + 0x004a0700)

PPC Thread State:
srr0: 0x0116d440 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x0116d43c ctr: 0x01374a20 mq:0x00000000
r0: 0x01374a20 r1: 0xbfffe6a0 r2: 0x0077d000 r3:0x00000001
r4: 0x003f4c20 r5: 0x00000015 r6: 0x00000016 r7:0x018cb600
r8: 0x00000000 r9: 0x00000000 r10: 0x00000003 r11:0xa0b88f64
r12: 0x0171acdc r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0xbffffcbc r21: 0xffffffff r22: 0xbffffa80 r23:0x00000000
r24: 0x00000000 r25: 0x01863800 r26: 0x017374f0 r27:0xa07be078
r28: 0xa07c05e0 r29: 0x003f4600 r30: 0x00000000 r31:0x003f4c20


Thread 1:

# 1 0x90040978 in _mach_wait_until + 0x00000008 (libSystem.B.dylib +
0x00040978)
# 2 0x90040744 in _nanosleep + 0x00000184 (libSystem.B.dylib +
0x00040744)
# 3 0x9004056c in _sleep + 0x0000008C (libSystem.B.dylib +
0x0004056c)
# 4 0x029c215c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006715c)
# 5 0x029c1628 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00066628)
# 6 0x029c1754 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00066754)
# 7 0x029c2234 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x00067234)
# 8 0x9002b504 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002b504)

PPC Thread State:
srr0: 0x90040978 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x90040744 ctr: 0x90040970 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080a40 r2: 0x01fbef65 r3:0x00000f98
r4: 0x68d33ad6 r5: 0x00000f98 r6: 0x00000000 r7:0x00000000
r8: 0x900408a8 r9: 0x00000000 r10: 0x90032024 r11:0xa0006c10
r12: 0x90040970 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x901c05d0 r25: 0xf0080b20 r26: 0xa00105d0 r27:0xa00105d0
r28: 0x00000f98 r29: 0x68d33ad6 r30: 0xf0080b18 r31:0x900405d0


Thread 2:

# 1 0x9005b660 in _accept + 0x0000000C (libSystem.B.dylib +
0x0005b660)
# 2 0x0295e934 in _FWaitForConnection + 0x00000030 (ShMem +
0x00003934)
# 3 0x00749970 in (MCPCoreZ + 0x00015310)
# 4 0x006aa384 in (MCPZ.stb + 0x001393f4)
# 5 0x006aa568 in (MCPZ.stb + 0x001395d8)
# 6 0x90c33d28 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000acd28)
# 7 0x90bc28ac in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003b8ac)
# 8 0x9002b504 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002b504)

PPC Thread State:
srr0: 0x9005b660 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x0295e934 ctr: 0x9005b654 mq:0x00000000
r0: 0x0000001e r1: 0xf01019a0 r2: 0x00000000 r3:0x00000011
r4: 0xf01019e8 r5: 0xf01019e0 r6: 0xf0101cc0 r7:0x00000004
r8: 0x00000000 r9: 0x00000088 r10: 0x00000000 r11:0x029cc110
r12: 0x9005b654 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x0188d000
r28: 0x00000000 r29: 0x0037cab0 r30: 0xf0101aa8 r31:0xf0101aa8


Thread 3:

# 1 0x90023460 in _recvfrom + 0x0000000C (libSystem.B.dylib +
0x00023460)
# 2 0x0295eaf0 in _FReceiveMessage + 0x00000084 (ShMem + 0x00003af0)
# 3 0x00749ae8 in (MCPCoreZ + 0x00015488)
# 4 0x006aa798 in (MCPZ.stb + 0x00139808)
# 5 0x006aa930 in (MCPZ.stb + 0x001399a0)
# 6 0x90c33d28 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000acd28)
# 7 0x90bc28ac in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003b8ac)
# 8 0x9002b504 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002b504)

PPC Thread State:
srr0: 0x90023460 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x0295eaf0 ctr: 0x90023454 mq:0x00000000
r0: 0x0000001d r1: 0xf0182ba0 r2: 0x00000000 r3:0x00000012
r4: 0xf0182c98 r5: 0x00000098 r6: 0x00000000 r7:0x00000000
r8: 0x00000000 r9: 0xa0001fac r10: 0x0000000a r11:0xa000649c
r12: 0x90023454 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27:0x0188d400
r28: 0x00000000 r29: 0xf0182c98 r30: 0xf0182c84 r31:0xf0182c84


Thread 4:

# 1 0x90054ae8 in _semaphore_timedwait_signal_trap + 0x00000008
(libSystem.B.dylib + 0x00054ae8)
# 2 0x90071168 in _pthread_cond_timedwait_relative_np + 0x0000022C
(libSystem.B.dylib + 0x00071168)
# 3 0x90c005b8 in _MPWaitOnSemaphore + 0x000000B4 (CarbonCore +
0x000795b8)
# 4 0x006aaad4 in (MCPZ.stb + 0x00139b44)
# 5 0x90c33d28 in __MP_CFMTaskProc + 0x0000001C (CarbonCore +
0x000acd28)
# 6 0x90bc28ac in _PrivateMPEntryPoint + 0x00000048 (CarbonCore +
0x0003b8ac)
# 7 0x9002b504 in __pthread_body + 0x0000005C (libSystem.B.dylib +
0x0002b504)

PPC Thread State:
srr0: 0x90054ae8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x90071168 ctr: 0x90054ae0 mq:0x00000000
r0: 0xffffffd9 r1: 0xf0203c60 r2: 0x00000001 r3:0x00004d13
r4: 0x00005003 r5: 0x0000003c r6: 0x00000000 r7:0xf0203be0
r8: 0x00000010 r9: 0xa0001fac r10: 0x0180ab50 r11:0xa0006be0
r12: 0x90054ae0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0xa0000f5c r26: 0xa0b87c00 r27:0x0037cd38
r28: 0xf0203d10 r29: 0xa0001fac r30: 0xa0001fac r31:0x90070f5c


Loaded modules:

0: LaunchCFMApp: /System/Library/Frameworks/Carbon.framework/Versions/
A/Support/LaunchCFMApp
1: PowerPlantZ (11.3.3.061213 Reg=English Loc=0x0000): /Applications/
Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCP RuntimeZ.DLL (11.3.3.061213 Reg=English Loc=0x0000): /
Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCPZ.stb (11.3.3.061213 Reg=English Loc=0x0000): /Applications/
Microsoft Office 2004/Office/Microsoft Component Plugin
4: MCPCoreZ (11.3.3.061213 Reg=English Loc=0x0000): /Applications/
Microsoft Office 2004/Office/Microsoft Component Plugin
5: Microsoft Framework UI (11.3.3.061213 Reg=English Loc=0x0409): /
Applications/Microsoft Office 2004/Office/Microsoft Framework
6: Microsoft Framework DB (11.3.3.061213 Reg=English Loc=0x0409): /
Applications/Microsoft Office 2004/Office/Microsoft Framework
7: Microsoft Entourage (11.3.3.061214 Reg=English Loc=0x0409): /
Applications/Microsoft Office 2004/Microsoft Entourage
8: ShMem (11.2.4.060425 Reg=English Loc=0x0000): /Applications/
Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/ShMem
9: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
10: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
11: CoreText: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
12: ATS: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/ATS.framework/Versions/A/ATS
13: CoreGraphics: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/CoreGraphics
14: CoreFoundation: /System/Library/Frameworks/
CoreFoundation.framework/Versions/A/CoreFoundation
15: CoreServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/CoreServices
16: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
17: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
18: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
19: libauto.dylib: /usr/lib/libauto.dylib
20: CarbonCore: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
21: OSServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
22: CFNetwork: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
23: WebServicesCore: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/WebServicesCore.framework/Versions/A/
WebServicesCore
24: SearchKit: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
25: Metadata: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
26: libz.1.dylib: /usr/lib/libz.1.dylib
27: Security: /System/Library/Frameworks/Security.framework/Versions/A/
Security
28: DiskArbitration: /System/Library/Frameworks/
DiskArbitration.framework/Versions/A/DiskArbitration
29: SystemConfiguration: /System/Library/Frameworks/
SystemConfiguration.framework/Versions/A/SystemConfiguration
30: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
31: libbsm.dylib: /usr/lib/libbsm.dylib
32: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/
A/CoreAudio
33: ApplicationServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/ApplicationServices
34: AE: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/AE.framework/Versions/A/AE
35: ColorSync: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
ColorSync.framework/Versions/A/ColorSync
36: PrintCore: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
PrintCore.framework/Versions/A/PrintCore
37: QD: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/QD.framework/Versions/A/QD
38: HIServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
HIServices.framework/Versions/A/HIServices
39: LangAnalysis: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
LangAnalysis.framework/Versions/A/LangAnalysis
40: FindByContent: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
FindByContent.framework/Versions/A/FindByContent
41: LaunchServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
LaunchServices.framework/Versions/A/LaunchServices
42: SpeechSynthesis: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
SpeechSynthesis.framework/Versions/A/SpeechSynthesis
43: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
44: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
45: libcups.2.dylib: /usr/lib/libcups.2.dylib
46: libJPEG.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libJPEG.dylib
47: libJP2.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libJP2.dylib
48: libGIF.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libGIF.dylib
49: libRaw.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libRaw.dylib
50: libTIFF.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libTIFF.dylib
51: libPng.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libPng.dylib
52: libRadiance.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libRadiance.dylib
53: Accelerate: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Accelerate
54: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vImage.framework/Versions/A/vImage
55: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vecLib.framework/Versions/A/vecLib
56: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
57: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
58: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
59: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
60: DesktopServicesPriv: /System/Library/PrivateFrameworks/
DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
61: Foundation: /System/Library/Frameworks/Foundation.framework/
Versions/C/Foundation
62: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
63: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
64: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/
Carbon
65: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
66: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/
SpeechRecognition
67: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/SecurityHI.framework/Versions/A/SecurityHI
68: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Ink.framework/Versions/A/Ink
69: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Help.framework/Versions/A/Help
70: OpenScripting: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
71: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Print.framework/Versions/A/Print
72: HTMLRendering: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
73: NavigationServices: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/NavigationServices.framework/Versions/A/
NavigationServices
74: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
75: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
76: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/HIToolbox.framework/Versions/A/HIToolbox
77: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/
Versions/A/AudioToolbox
78: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/
A/AudioUnit
79: libCGATS.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
80: libCSync.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
81: libRIP.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
82: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/
A/QuickTime
83: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
84: libmx.A.dylib: /usr/lib/libmx.A.dylib
85: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
86: OpenTransport: /System/Library/PrivateFrameworks/
OpenTransport.framework/OpenTransport
87: DVComponentGlue: /System/Library/Frameworks/
DVComponentGlue.framework/Versions/A/DVComponentGlue

Operating System Information
Operating System: Mac OS X 10.4.8 (Build 8L127)
CPU: G4 (7400), Number: 1, Speed: 466 MHz
gestaltPhysicalRAMSize err = 0, result = 1152 MB
gestaltSystemVersion err = 0, result = 0x1048
Screen: 1152 x 870, depth = 32, ltbr = 0, 0, 870, 1152

Microsoft Application Information:
Error Reporting UUID: F22F5918-B093-11DB-9952-003065FA434A
Time from launch: 0 hours, 2 minutes, 27 seconds
Total errors on this client: 1

When you say reformat - how do you do that>?
Click to expand...

Disk Utility has a reformat option. Use the OS install disks and select to
install on the drive you want reformatted. It will automatically format as
extended unless you select otherwise.
I have upgraded to my
current OSX 10.4.8 do I use those disks?
I really don;t want to screw my computer up!!
Click to expand...

If this is the Apple OS install disk, yes.


My main drive is an OS Extended Disk: 28.62GB
Other internal hardrive [OS standard disk: 74.56 GB]
Processor: 466 MHz Power PC G4 [tower]
My memory: 1.12 GB SDRAM
Click to expand...

Get more memory. At least 2GB.


How do I access my current email settings/info if I uninstall OfficeX?
This really worries me!
Click to expand...

You can't access if you don't have the application installed. It should only
be for a couple of hours though. Install the OS and then Office. Move your
Microsoft User Data folder over to the new Documents folder BEFORE you open
Entourage and you'll be set to go. I suggest using the same user name and
password. This makes it less likely that there will be a permissions issue.


Also, I purchased a cinema screen and found out that my video card
won't work with it - so I am waiting on that to come in also. Changing
the video card won't effect memory will it??
Click to expand...

I don't believe so.


My Lacie drive is 2TB because I am going to be doing some video this
year and needed the space for transfering large viedo files...
Is there a way to access this as a local drive? Will it be safe to use
this way?
Click to expand...

I'm assuming it's a firewire drive. It should just mount when you startup.
If it's an internal then it should show up on the desktop as a volume. You
might want to partition that baby. :)

I can't believe you have all this space and are using an itty bitty 28 GB
drive as your startup drive.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
Click to expand...
 
D

Diane Ross

WAs told by another tech that I needed to upgrade to Office 2004 -
Entourage database was over the limit - so I have upgraded. Still
nothing! It acts like it will boot up then shuts down... I took lots
of stuff off my startup drive and copied over to the 2T drive.
You had mentioned "why I wasn't using up the big space I have"... Can
I switch startup drives and still run my programs off the main drive?
Click to expand...

Is the original database Entourage X? Entourage 2004 has to import the data
into the new database. If you exceeded the limit in Entourage X it could be
your data is too corrupted to export. See "Corrupt Database Fixes:"

<http://www.entourage.mvps.org/database/corrupt.html>

It's not clear from your description, so if I get this wrong send a more
complete description of your setup.

Your OS is installed on drive A, and you are asking if you can run Office
from drive B. Yes, but it could be problematic.

Office needs to be installed in either the root application folder or the
User's application folder. If not then you will have problems updating. Your
Entourage data is stored in your Documents folder. You can alias it out,
but be sure you know what you are doing.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
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