My legitimate entourage mail goes straight to junk!

W

Wildgift

hi--i am in a law office, using entourage 2004 for mac v 11.2.1

i started noticeing that emails from within my won office were getting
sent to junk. i have turned the junk filter completely off, and have
no rules anymore. I had tried a rule where any email from within my
office's domain would not be flagged as junk.

nothing has worked. for example, if my secretary emails me, it's now
considered junk, even though she is in my address book.

can anyone suggest what i might do?

thanks!

peter
 
D

Diane Ross

i started noticeing that emails from within my won office were getting
sent to junk. i have turned the junk filter completely off, and have
no rules anymore. I had tried a rule where any email from within my
office's domain would not be flagged as junk.

nothing has worked. for example, if my secretary emails me, it's now
considered junk, even though she is in my address book.

can anyone suggest what i might do?
Click to expand...

Normally, the Junk Mail Filter (JMF) never assigns messages from contacts in
your Address Book to the Junk category. Is your secretary in your address
book?

You say you have no rules, but have you checked your Mailing List Manager
rules?

I find that the JMF works great.
 
A

Alan Baker

Diane Ross said:
Normally, the Junk Mail Filter (JMF) never assigns messages from contacts in
your Address Book to the Junk category. Is your secretary in your address
book?

You say you have no rules, but have you checked your Mailing List Manager
rules?

I find that the JMF works great.
Click to expand...

I'll say it again.

I've seen this and it is definitely a problem.

Try archiving all your stuff, creating a new identity and then
re-importing everything into it.
 
B

Barry Wainwright [MVP]

hi--i am in a law office, using entourage 2004 for mac v 11.2.1

i started noticeing that emails from within my won office were getting
sent to junk. i have turned the junk filter completely off, and have
no rules anymore. I had tried a rule where any email from within my
office's domain would not be flagged as junk.

nothing has worked. for example, if my secretary emails me, it's now
considered junk, even though she is in my address book.

can anyone suggest what i might do?

thanks!

peter
Click to expand...


It sounds like a Mailing List Manager entry has been accidentally created -
this is all too easily done when marking a piece of junk as 'not junk'. On
clicking the 'not junk' button, one of the options is to create a 'rule' to
handle messages like this - it doesn't create a rule, it creates a MLM
entry. If the mail you are marking is not from a mailing list, then the MLM
entry that gets created with your address in the trigger field. After that,
every piece of mail that comes in addresses to that email address gets
handled by the MLM entry. If this entry was set up to move messages to the
Junk folder, that's where they will all go. More often, they all end up in
the inbox, because that is the default destination for new MLM entries.
 
A

Alan Baker

Barry Wainwright said:
It sounds like a Mailing List Manager entry has been accidentally created -
this is all too easily done when marking a piece of junk as 'not junk'. On
clicking the 'not junk' button, one of the options is to create a 'rule' to
handle messages like this - it doesn't create a rule, it creates a MLM
entry. If the mail you are marking is not from a mailing list, then the MLM
entry that gets created with your address in the trigger field. After that,
every piece of mail that comes in addresses to that email address gets
handled by the MLM entry. If this entry was set up to move messages to the
Junk folder, that's where they will all go. More often, they all end up in
the inbox, because that is the default destination for new MLM entries.
Click to expand...

Barry,

As I have now said several times, there is a legitimate problem with
this in the latest version of Entourage. I've seen it for myself when a
client had absolutely *no* rules of any kind specified and *still*,
almost all her mail was being classified as junk.
 
D

Diane Ross

As I have now said several times, there is a legitimate problem with
this in the latest version of Entourage. I've seen it for myself when a
client had absolutely *no* rules of any kind specified and *still*,
almost all her mail was being classified as junk.
Click to expand...

We are not dismissing that you have a problem. We're just offering you
options to check.
 
A

Alan Baker

Diane Ross said:
We are not dismissing that you have a problem. We're just offering you
options to check.
Click to expand...

Everyone's been saying the same thing over and over to people who have
*already* checked.

I do tech support for a living, so I know what people can do, but I also
know that there is a real problem here.
 
D

Diane Ross

Everyone's been saying the same thing over and over to people who have
*already* checked.

I do tech support for a living, so I know what people can do, but I also
know that there is a real problem here.
Click to expand...

No one has said you don't have a problem. We have no way to know everything
you have tried or if you even knew the MLM was a specialized type of rule.
It is not uncommon to hear I have no rules, and after a check the user finds
a MLM rule that is the culprit.
 
B

Barry Wainwright [MVP]

Barry,

As I have now said several times, there is a legitimate problem with
this in the latest version of Entourage. I've seen it for myself when a
client had absolutely *no* rules of any kind specified and *still*,
almost all her mail was being classified as junk.
Click to expand...

Alan,

I tend to agree that there is something that can go wrong with rules & the
JMF and end up misdirecting messages, but my reply here was to Wildgift's
message, not yours.

Although there may be a 'real issue' in your case (and in many others), I
have noticed that many (and probably the majority of) reports of misdirected
emails end up being due to an accidental entry in the Mailing List Manager.
These are too easy to create, with ambiguous wording in the 'not junk'
dialog.

So please, don't think I was dismissing your problems, but I was trying to
eliminate the most common cause in Wildgift's case first, before attempting
to dig any deeper.
 
A

Alan Baker

Diane Ross said:
No one has said you don't have a problem. We have no way to know everything
you have tried or if you even knew the MLM was a specialized type of rule.
It is not uncommon to hear I have no rules, and after a check the user finds
a MLM rule that is the culprit.
Click to expand...

You aren't even paying attention.

*I* don't have a problem. My client *no longer* has a problem.

I fixed it by creating an new identity after long and extensive checking
of all the other possibilities including all possible rules; mailing
list rules included.
 
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