Need to clear Entourage cache

O

Om Audio

Hi-

We have some Exchange accounts being accessed by Entourage 11.2.1 and also
by Outlook 2003. Some Exchange accounts are accessed by more than 1 user
(assistant/boss relationship)

We began to see calendar invites that were accepted by the assistant not
showing up on the owner's computer.

So I was told Entourage has cache issue where data can get corrupted locally
and cause probs with data on Exchange server. A rebuild could potentially
cause items not showing to get deleted from the server.

It was suggested to locate the Entourage cache and remove it and allow it to
re-download all items and build a new cache.

Where is the cache and does it contain all mailbox items or are there
separate caches for calendar/email/tasks/etc?
It would be nice to only remove the calendar cache.

Is it all located in the Microsoft User Data folder?

Thanks,

Om
 
B

Barry Wainwright [MVP]

Hi-

We have some Exchange accounts being accessed by Entourage 11.2.1 and also
by Outlook 2003. Some Exchange accounts are accessed by more than 1 user
(assistant/boss relationship)

We began to see calendar invites that were accepted by the assistant not
showing up on the owner's computer.

So I was told Entourage has cache issue where data can get corrupted locally
and cause probs with data on Exchange server. A rebuild could potentially
cause items not showing to get deleted from the server.

It was suggested to locate the Entourage cache and remove it and allow it to
re-download all items and build a new cache.

Where is the cache and does it contain all mailbox items or are there
separate caches for calendar/email/tasks/etc?
It would be nice to only remove the calendar cache.

Is it all located in the Microsoft User Data folder?

Thanks,

Om
Click to expand...

All the data is within the database in the 'MUD' folder, but to clear the
cache on either a full exchange account, or, on a single folder of that
account, right-click (control-click) on the folder/server icon in the folder
listing and select 'empty cache' from the contextual menu.

Rebuilding the database will also empty the account cache for exchange and
imap accounts, but that probably isn't what you want here.
 
O

Om_Audio

Thank you.

c

Barry Wainwright said:
All the data is within the database in the 'MUD' folder, but to clear the
cache on either a full exchange account, or, on a single folder of that
account, right-click (control-click) on the folder/server icon in the
folder
listing and select 'empty cache' from the contextual menu.

Rebuilding the database will also empty the account cache for exchange and
imap accounts, but that probably isn't what you want here.

--
Barry Wainwright
Microsoft MVP (see http://mvp.support.microsoft.com for details)
Check out the Entourage User's WebLog for hints, tips and troubleshooting
<http://homepage.mac.com/barryw/weblog/weblog.html>
Click to expand...
 
O

Om Audio

I don't see the MUD folder- are you referring to what is on the Exchange
server or is what is on the Mac with Entourage?

c
 
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