Need to get to Original Entourage Files

J

Jim Sullivan

I restarted my eMac and when I opened Entourage there was an entirely
new application complete with a greeting email but without the
hundres of files and stored emails and address books and accounts
and.....

In documents, main idendity, messages, it still shows a total of 1.6
GB, but there seems to be no way to get at the old information.

That's a couple years worth of invaluable filing and information that is
irreplaceable.

Any suggestions?
 
D

Diane Ross

I restarted my eMac and when I opened Entourage there was an entirely
new application complete with a greeting email but without the
hundres of files and stored emails and address books and accounts
and.....

In documents, main idendity, messages, it still shows a total of 1.6
GB, but there seems to be no way to get at the old information.

That's a couple years worth of invaluable filing and information that is
irreplaceable.

Any suggestions?
Click to expand...

Select Switch Identity and see if your old identity is still listed. If it's
not there, then...



It's possible that Entourage is looking in the wrong location for your MUD
folder. You probably have more than one Documents folder.

Entourage
expects the folder to be in your Documents folder. For OS X users, that's
the Documents folder in your User's folder.



Open Entourage, create a new identity and name it something unique so you
can do a search on it and it will be the only thing that shows up.

Now do a
search in the Finder for this new identity. This will tell you where
Entourage is looking for Identities.




Fix if you have more than one Microsoft User Data Folder...

Move the
identity folder you want to use to the Office Identities folder that
Entourage is recognizing. Your identity is named "Main" by default. Be sure
to rename one so you do not overwrite.



Switch Identities to view your mail. If you have not used the new identity,
delete it. If you have used it and want to combine the new mail with your
original database, just drag each folder to the desktop. this creates an
MBOX file. Switch identities. Drag the MBOX files into the folder window of
Entourage.



Remember keep a backup of all data before deleting.
 
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