M
Martin D
When you send out emails and WANT to track responses (read, not read, deleted)
HOW can you make that happen automatically - without additional interventio
by the sender
When the response is returned to the sender - the sender has to OPEN each
response message (read receipt) to have it record appropriately in the
"tracking" tab of the sent mail item. Can this happen without requiring the
sender to open EVERY single response e-mail (especially in our case of 300+
recipients)
I have tried rules to mark those messages as "read" - that does not trigger
the tracking record. I have also tried the "tracking option" under the e-mail
options to "Process requests and responses on arrival" and "After processing,
move receipts to" ..... but this needs the computer to Idle for 30 to 60 seconds
(as per Microsoft knowledge base) to automatically process the read receipt
Unfortunately, I can't afford to put my comp to idle so many times during the day
In all cases - the recipients response is NOT recorded until the sende
actually OPENS each individual response by opening eac
message individually
We are wasting lots of time on this silly process and would LOVE t
automate it. Anyone out there have a solution for this (a VB code) ???
Thanks for your help.
HOW can you make that happen automatically - without additional interventio
by the sender
When the response is returned to the sender - the sender has to OPEN each
response message (read receipt) to have it record appropriately in the
"tracking" tab of the sent mail item. Can this happen without requiring the
sender to open EVERY single response e-mail (especially in our case of 300+
recipients)
I have tried rules to mark those messages as "read" - that does not trigger
the tracking record. I have also tried the "tracking option" under the e-mail
options to "Process requests and responses on arrival" and "After processing,
move receipts to" ..... but this needs the computer to Idle for 30 to 60 seconds
(as per Microsoft knowledge base) to automatically process the read receipt
Unfortunately, I can't afford to put my comp to idle so many times during the day
In all cases - the recipients response is NOT recorded until the sende
actually OPENS each individual response by opening eac
message individually
We are wasting lots of time on this silly process and would LOVE t
automate it. Anyone out there have a solution for this (a VB code) ???
Thanks for your help.