New Messages Automatically Sent to Trash

M

muscutt1

With the recent Entourage update, all new messages are automatically
sent to the trash. I do not have any rules setup to do this. Anyone
else have this problem? Suggestions?

Thanks
 
C

Corentin Cras-Méneur

With the recent Entourage update, all new messages are automatically
sent to the trash. I do not have any rules setup to do this. Anyone
else have this problem? Suggestions?
Click to expand...


Check your other rules. With the cahnges for "on my computer" etc, some
folder names are not recognized anymore. I had a similar problem and all
my rules were sending all e-mails to the inbox.
Just make sure your rules don't point to the trash instead of pointing
to the proper folders.

Corentin
 
N

Nathan Herring [MSFT]

As an implementation detail, folders have an internal ID which we save into
rules records or advanced find / custom views. It is wholly unrelated to the
name, and even if the "(On My Computer)" were part of the name (it is not),
it would not affect how the rules work. For you AppleScript wonks out there,
I believe we return that ID as the ID of the folder.

On the other hand, when you have to perform a full rebuild of your database,
we recreate all the requisite folders, which gives them new IDs, and breaks
the previously saved rules & custom views that rely on them. We do know
about this issue as we run into it a fair amount as dogfooders.

-nh
 
C

Corentin Cras-Méneur

Nathan Herring said:
On the other hand, when you have to perform a full rebuild of your database,
we recreate all the requisite folders, which gives them new IDs, and breaks
the previously saved rules & custom views that rely on them. We do know
about this issue as we run into it a fair amount as dogfooders.
Click to expand...


That explains a lot in my case... (I rebuilt shortly after upgrading).
Thanks for these precisions Nathan,

Corentin
 
Top