New Problem - Hard to Describe

N

Nelon, DeWayne A.

Recently Entourage has intermittently not allowed me to ³tab² between
address fields, Subject Line, or Message Body when creating a ³New² message
or ³Forwarding² or ³Replying² to messages. The fields are present but
³Grayed Out². I can click in each field to add addresses, Subjects, and
Message Body but it looks strange.

This phenomenon also extends to other new windows as well. For example, the
contents of the ³About Entourage² dialog box are ³grayed out² as well.

The problem is cleared up by quitting out of the application and
relaunching.

Any Ideas?

Entourage 11.2.1
15² Al PB 1.67 GHz
 
N

Nelon, DeWayne A.

As I got no response I thought I would add more. The problem is now
occurring several times a day and appears to be a situation where the front
most window doesn¹t get fully promoted. As previously described, most of
the buttons and fields are ³grayed out² and trying to advance through the
fields via the tab key actually advances through the various panes on the
main Entourage window which is obscured by the open message I am trying to
work on. If I manually click/select a field on the front most window I can
then work on that field but I have to do that manually for each field.

Any ideas?

OS 10.4.4
Entourage 11.2.1
15² Al PB 1.67 GHz
 
C

Chris Ridd

As I got no response I thought I would add more. The problem is now
occurring several times a day and appears to be a situation where the front
most window doesn¹t get fully promoted. As previously described, most of
the buttons and fields are ³grayed out² and trying to advance through the
fields via the tab key actually advances through the various panes on the
main Entourage window which is obscured by the open message I am trying to
work on. If I manually click/select a field on the front most window I can
then work on that field but I have to do that manually for each field.

Any ideas?

OS 10.4.4
Entourage 11.2.1
15² Al PB 1.67 GHz
Click to expand...

I get this too. I also got it in 10.3, and in Entourage.vX, and on my old
TiBook.

As you say, the only cure is to quite Entourage and restart it. No other app
(Cocoa or Carbon) does this apart from Entourage :-(

Cheers,

Chris
 
N

Nelon, DeWayne A.

I get this too. I also got it in 10.3, and in Entourage.vX, and on my old
TiBook.

As you say, the only cure is to quite Entourage and restart it. No other app
(Cocoa or Carbon) does this apart from Entourage :-(

Cheers,

Chris
Click to expand...
Problem is getting worse. It is happening several times an hour now and is
affecting the Calendar and Contacts panes as well. I guess we are the only
ones who are experiencing this. I have no idea what to do at this point. I
guess I can remove-and-reinstall the application but that seems like
overkill to me.
 
C

Chris Ridd

Problem is getting worse. It is happening several times an hour now and is
affecting the Calendar and Contacts panes as well. I guess we are the only
ones who are experiencing this. I have no idea what to do at this point. I
guess I can remove-and-reinstall the application but that seems like
overkill to me.
Click to expand...

It doesn't bite me anywhere near that often - more like once a month.

Is this the same problem where keyboard shortcuts stop working? I can see it
might be related - the shortcuts should cause events to go the "main" window
and if that's not set properly...

Cheers,

Chris
 
D

Diane Ross [MVP]

Problem is getting worse. It is happening several times an hour now and is
affecting the Calendar and Contacts panes as well. I guess we are the only
ones who are experiencing this. I have no idea what to do at this point. I
guess I can remove-and-reinstall the application but that seems like
overkill to me.
Click to expand...

Your problem sounds more like something specific to your setup. Before you
try reinstalling, you need to determine what is causing the problem. Is it
your database, conflict in your User's folder, full drive, permissions
problem....Follow the steps here to find the problem:

<http://www.entourage.mvps.org/troubleshoot/basics.html>
 
C

Chris Ridd

Your problem sounds more like something specific to your setup. Before you
try reinstalling, you need to determine what is causing the problem. Is it
your database, conflict in your User's folder, full drive, permissions
problem....Follow the steps here to find the problem:

<http://www.entourage.mvps.org/troubleshoot/basics.html>
Click to expand...

None of that has ever stopped the problem from occurring on my machine.

While I was moving a bunch of messages around my IMAP folders yesterday, I
ran Shark on Entourage. It thought that although Entourage was
multi-threaded, each of those threads was only cooperative. Given that
Entourage does seem to "block" quite readily if you start to stress it, I
suspect Shark is classifying those threads accurately.

Not using preemptive threads is probably not related to the UI problems
being noted here, but still interesting.

The other thing I learned was not to try to select too many messages at once
in Entourage. I had about 10000 selected, and *every* operation was
glacially slow. The app was chewing over 50% of the CPU, and sometimes the
Database Daemon started chewing significant numbers of cycles too. Menus
popped down about a minute or so after clicking on them. I also tried in
"Work offline" mode in case Entourage was trying to do something on the
server at the same time, but this was equally horrible.

Note the UI problems here too?

Cheers,

Chris
 
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