no message in email

D

dmtech

I have about 120 clients. Email from one particular client sent to only three
particular clients arrives blank. OK for everyone else. If anyone else
forwards the email is arrives OK. All are running Win98SE and Outlook 2000
SP1. SP3 is not installed because of trouble with attachments. Outlook repair
has been run, Outlook has been removed and re-installed all with improvement.
Any ideas.
 
B

Ben M. Schorr - MVP Outlook/OneNote

I have about 120 clients. Email from one particular client sent to
only three particular clients arrives blank. OK for everyone else. If
anyone else forwards the email is arrives OK. All are running Win98SE
and Outlook 2000 SP1. SP3 is not installed because of trouble with
attachments. Outlook repair has been run, Outlook has been removed and
re-installed all with improvement. Any ideas.
Click to expand...

In the contact items for those three particular clients does that one
particular client have a message sending format specified? What format are
the messages being sent in?

Are these all using an Exchange server or are the POPing their e-mail from
somewhere or ?

--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Stockholm Consulting Group/KSG
http://www.scgab.com
Microsoft OneNote FAQ:
http://home.hawaii.rr.com/schorr/computers/onenotefaq.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!
 
D

dmtech

I have since learned that about 5 or 6 more people are having trouble with
the same sender. All are able to see only the first 2 lines of the message.
All are using Microsoft Exchange although all are able to receive email from
POP clients from the WEB. All are using HTM format for email, there are no
other formats specified.
 
B

Ben M. Schorr - MVP Outlook/OneNote

I have since learned that about 5 or 6 more people are having trouble
with the same sender. All are able to see only the first 2 lines of
the message. All are using Microsoft Exchange although all are able to
receive email from POP clients from the WEB. All are using HTM format
for email, there are no other formats specified.
Click to expand...

I wonder what would happen if you had that user send in Rich Text Format or
Plain Text just as a test.


--
Aloha,

-Ben-
Ben M. Schorr, OneNote-MVP
Stockholm Consulting Group/KSG
http://www.scgab.com
Microsoft OneNote FAQ:
http://home.hawaii.rr.com/schorr/computers/onenotefaq.htm

**I apologize but I am unable to respond to direct requests for assistance.
Please post questions and replies here in the newsgroup. Mahalo!
 
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