Non-existent drafts in Entourage...help!

A

Angela Mastropole

Hi everyone,

This problem has been annoying me for about a week now. In my mailbox
list it says that there is one draft in the draft box but when I open
that mailbox there aren't any drafts at all. I don't know how to get
rid of the problem seeing as there are no drafts for me to send or
delete to get that "(1)" to go away. I'm worried that this might be a
sign of bigger problems to come.

Has anyone else experienced this? Any help would be much appreciated!

Thanks,
Angela
 
E

Ed Kimball

Hi everyone,

This problem has been annoying me for about a week now. In my mailbox
list it says that there is one draft in the draft box but when I open
that mailbox there aren't any drafts at all. I don't know how to get
rid of the problem seeing as there are no drafts for me to send or
delete to get that "(1)" to go away. I'm worried that this might be a
sign of bigger problems to come.

Has anyone else experienced this? Any help would be much appreciated!

Thanks,
Angela
Click to expand...

Select your draft folder; then try Message -> Mark All as Read or the
equivalent cmd-opt-t.
 
D

Diane Ross

Angela Mastropole said:
In my mailbox
list it says that there is one draft in the draft box but when I open
that mailbox there aren't any drafts at all.
Click to expand...

Sounds like database corruption. Rebuild your database.

How to rebuild database:

As with any procedure like rebuild, it¹s a good idea to make a backup prior
to running. Entourage does make a copy, but in rare circumstances during
this copy process things go wrong and you could loose all your data. To be
doubly sure, duplicate your Identity in the Finder folder prior to the
rebuild.

Your Identity is located in Your User's Document folder inside the Microsoft
User Data folder.

<http://www.entourage.mvps.org/database/index.html#db1>

Make sure you have enough hard disk space available for twice the size of
your database. As part of the rebuilding process, Entourage creates a second
database file. (Note: your HD also needs breathing room to function)

1. On the Entourage menu, click Turn Off Office Reminders.
2. Quit Messenger and all Microsoft Office applications, including
Entourage.

Hold down the Option key and re-launch the application. In a few seconds,
you¹ll be greeted with the database utility. You can verify and, if
necessary, rebuild the Entourage database by using the Microsoft Database
Utility.

During the rebuild process, the old files are renamed in case for some
reason the rebuild was not successful. After you¹ve rebuilt your database
and checked the application¹s performance, you can delete the old version
from your hard drive. Do NOT throw away these files unless you are satisfied
with the rebuild:

Old files are named:

Main [Backed up date and time will be shown] e.g. Main [Backed up 1.21.2007
13.35]

For help with older version of Entourage see:
<http://www.entourage.mvps.org/database/rebuild.html>
 
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