Norton & Entourage - SLOW

N

NJMACMAN

I have OSX 10.4 and Office 2004 SP1 installed. After I installed Norton
Antivirus 10.1 Entourage started to pinwheel when it synchronizes with
the Exchange server. Symantec doesn't seem to know what's wrong.
 
P

Paul Berkowitz

I have OSX 10.4 and Office 2004 SP1 installed. After I installed Norton
Antivirus 10.1 Entourage started to pinwheel when it synchronizes with
the Exchange server. Symantec doesn't seem to know what's wrong.
Click to expand...

Forgetting about Norton for the moment, if you use Exchange you absolutely
should have Office 2004 SR2 installed. If that's not in fact what you meant,
you should go to Help-> Check for Updates, and install first SR2, i.e. 11.2,
and then do it again for 11.2.1. Check Entourage -> About Entourage: it
should say version 11.2.1. If it doesn't, do the updates. You really need
Entourage 11.2 if you use Exchange - it will be a new experience. Whether it
will make a difference with what you've hit is uncertain.

Now then, there have been many reports that Norton Antivirus gums up Mac OS
X in all sorts of ways, so I wouldn't be surprised if it had some effect
here too. Uninstall it and try another antivirus if it's getting in your
way. Complain to Norton too (for all the good it will do). Not quite sure
what you expect at this end.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.
 
N

Norman R. Nager, Ph.D.

Norton AntiVirus does NOT slow down Entourage on either my G5 or G4. I'm
running OS 10.4.5, Entourage 11.2.1, and Norton AntiVirus 10.1.0. As Paul
said, do the updates, and that includes Norton AntiVirus if you're not
running 10.1.0.

One thing that does speed up NAV generally is to exclude your Spotlight
index of each volume from auto-protect. This is done by going into NAV
Preferences/AutoProtect/SafeZones. Then click on the button next to
"everywhere EXCEPT in:" Then click on the "Add" button to add
/.Spotlight-V100 for each volume (partition) on your hard drive.

Respectfully, Norm
 
T

Tim Winters

I've had good luck by excluding the Main Identity folder from being scanned
by Symantec. You can find it in Documents/Microsoft User Data. Set up the
exclusion within Symantec's preferences.
 
N

NJMACMAN

All,

Tim is correct. I checked with Symantec and that is exactly what they
recommended. That did the trick. The problem was Norton scaning the
Entourage local database even though it syncs with Exchange. Thanks to
all for your input.
 
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