Not able to view other users availablity data while sending a meeting request..is that by default?

S

Sany

Hi,

The client is Entourage 2004 and server is ex2k3. After adding the /
public to the public folder server option I am able to view my free/
busy information, but when I try to view others availablity it
displayed grey "no information". Is that by default, do I have change
some setting on exchange server.
If this option is available in entourage what are the steps I need to
take to enable it for my clients. If not why so?
Any help is greatly appriciated, thanks a lot
 
W

William Smith

Sany said:
Hi,

The client is Entourage 2004 and server is ex2k3. After adding the /
public to the public folder server option I am able to view my free/
busy information, but when I try to view others availablity it
displayed grey "no information". Is that by default, do I have change
some setting on exchange server.
If this option is available in entourage what are the steps I need to
take to enable it for my clients. If not why so?
Any help is greatly appriciated, thanks a lot
Click to expand...

If you connect to your account using Outlook Web Access (OWA), create an
invitation and then view the free/busy information there, do you see the
information there? If not then the problem lies with your free/busy
server and not with Entourage.

Hope this helps!

--

bill

William M. Smith
(Microsoft Interop MVP - Mac/Windows)
 
S

Sany

If you connect to your account using Outlook Web Access (OWA), create an
invitation and then view the free/busy information there, do you see the
information there? If not then the problem lies with your free/busy
server and not with Entourage.

Hope this helps!

--

bill

William M. Smith
(Microsoft Interop MVP - Mac/Windows)
Click to expand...

Availablity data is viewable in OWA. What are the configuration steps
needs to be in entourage to get it work. Any handy links u hav?
Thanks..
 
J

Jolly Roger

Availablity data is viewable in OWA. What are the configuration steps
needs to be in entourage to get it work. Any handy links u hav?
Click to expand...

Did you read William's question?

I'll restate William's question in different words:

1. Create a new event in your calendar in Entourage.
2. Invite a couple people to the event.
3. Click the Availability tab in the event window in Entourage.

Entourage should now show you the availability of all invited people.
See this picture:

<http://www.uwec.edu/help/Entourage/Images/dialog/sched-meet.gif>

Does this work for you?
 
M

Mickey Stevens

Availablity data is viewable in OWA. What are the configuration steps
needs to be in entourage to get it work. Any handy links u hav?
Thanks..
Click to expand...

Go to Tools > Accounts, and double-click to open your Exchange account.
Click the "Advanced" tab. Make sure that the information under "Public
folders settings" is correct, since that is the information that Entourage
uses to connect to the free/busy server. If the default settings aren't
working, try adding /public or /public/ to the end of the server entry.
 
W

William Smith

Availablity data is viewable in OWA. What are the configuration steps
needs to be in entourage to get it work. Any handy links u hav?
Click to expand...

I can point you to this
<http://entourage.mvps.org/exchange/exchangeatwork.html> but I think
you're already that far.

What happens if you create a new identity (Entourage --> Switch
Identity...) and set up your Exchange account again? Does the
information still not appear? If not, then something is wrong on the
server side.

If you have access to a Windows machine with Outlook and you can connect
to your account, hold the Control key as you also right-click the
Outlook icon near the clock in the System Tray and select the item from
the contextual menu to check the status of your servers. You should see
the correct name of your public folders server there. Is it the same? If
not then try that address.

Hope this helps!

--

bill

William M. Smith
(Microsoft Interop MVP - Mac/Windows)
 
S

Sany

I can point you to this
<http://entourage.mvps.org/exchange/exchangeatwork.html> but I think
you're already that far.

What happens if you create a new identity (Entourage --> Switch
Identity...) and set up your Exchange account again? Does the
information still not appear? If not, then something is wrong on the
server side.

If you have access to a Windows machine with Outlook and you can connect
to your account, hold the Control key as you also right-click the
Outlook icon near the clock in the System Tray and select the item from
the contextual menu to check the status of your servers. You should see
the correct name of your public folders server there. Is it the same? If
not then try that address.

Hope this helps!

--

bill

William M. Smith
(Microsoft Interop MVP - Mac/Windows)- Hide quoted text -

- Show quoted text -
Click to expand...

Sorry for the late reply, I was on vacation...

I am a exchange server admin and havent used entourage really,
Information I collected from the user affected:

1) user is able to use OWA without any issues
2) In our network, users have multiple SMTP address, User is able to
see other users availablity by using his @XX.com, but not with
@XXZZ.com for the same user.
3) user is not able to view public folders using entourage.

Check out this image
http://s202.photobucket.com/albums/aa234/bondindiasany/?action=view&current=ento.png

Any Ideas? thanks
 
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