Not Connected Message

M

Mark Geiser

I have seen a number of posts on this subject and have the problem
myself.

I have a machine that has entourage x working just fine, but when I
installed entourage 2004 it just comes up 'Not Connected' next to the
account and does nothing. I know the system is setup fine because
entourage X works just fine for that user on the same machine.

Even if I take out the password, enturage never asks for it, which
makes me think its stuck in offline mode (even though its not!) and
will not connect.

Anybody got any ideas ? I have succesfully converted other machines
without problem. I have also removed all traces of the product and
re-installed, still with no avail..

HHHEEELLLLPPPPP !!!!!

Mark
 
P

Paul Berkowitz

I have a machine that has entourage x working just fine, but when I
installed entourage 2004 it just comes up 'Not Connected' next to the
account and does nothing. I know the system is setup fine because
entourage X works just fine for that user on the same machine.

Even if I take out the password, enturage never asks for it, which
makes me think its stuck in offline mode (even though its not!) and
will not connect.

Anybody got any ideas ? I have succesfully converted other machines
without problem. I have also removed all traces of the product and
re-installed, still with no avail..
Click to expand...

Is this an Exchange account - or what type of account?


--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Entourage you are using - **2004**, X
or 2001. It's often impossible to answer your questions otherwise.
 
C

Corentin Cras-Méneur [MVP]

Mark Geiser said:
I have seen a number of posts on this subject and have the problem
myself.

I have a machine that has entourage x working just fine, but when I
installed entourage 2004 it just comes up 'Not Connected' next to the
account and does nothing. I know the system is setup fine because
entourage X works just fine for that user on the same machine.

Even if I take out the password, enturage never asks for it, which
makes me think its stuck in offline mode (even though its not!) and
will not connect.

Anybody got any ideas ? I have succesfully converted other machines
without problem. I have also removed all traces of the product and
re-installed, still with no avail..
Click to expand...

I've seen that once on a Mac and I found a workaround: launch Entourage
pressing the alt key to launch the Database Utility app. Then you should
perform a database rebuild. This forces Entourage to re-downlaod all
IMAP and Exchange mail. Hopefully, it will fix your problem.

Corentin
 
M

Mark Geiser

I've seen that once on a Mac and I found a workaround: launch Entourage
pressing the alt key to launch the Database Utility app. Then you should
perform a database rebuild. This forces Entourage to re-downlaod all
IMAP and Exchange mail. Hopefully, it will fix your problem.

Corentin
Click to expand...

OK tried that but still nothing, the chap is currently using entourage
X on it at the moment OK. I know a complete rebuild will do the job,
but would really love to find the answer in case I get it again.

And yes, its an Exchange account coming from Exchange 2000 Enterprise
server.

Anymore things to try !?!?!
 
C

Corentin Cras-Méneur [MVP]

Hi Mark,
OK tried that but still nothing, the chap is currently using entourage
X on it at the moment OK. I know a complete rebuild will do the job,
but would really love to find the answer in case I get it again.

And yes, its an Exchange account coming from Exchange 2000 Enterprise
server.
Click to expand...


Up to date ?? I've seen problems here on server that had not been fully
updated.
Anymore things to try !?!?!
Click to expand...

Beside the rebuild, not really... You can still use a port sniffing
application to monitor traffic to the server to make sure the
application is communicating properly with it (in the Terminal: tcpflow,
tcpdump or a GUI app like Interarchy).

Corentin
 
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