Not receiving all emails, about 10% receiving.

M

meredith140

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

From previous thread it states:
1. If you can receive but not send then you have a bad SMTP configuration
2. If you can send but not receive you have a bad POP or IMAP configuration

Road Runner advises that if the settings were not correct I would get no mail and would have error messages. I can both receive and send but am not receiving much. Assume my sent mail is going out okay. People have responded.

1. I get no error messages.
2. There is nothing in junk mail file.
3. The "Include this account in my Send & Receive All schedule"
box is checked? (I only have one email account.)

I've added the five email addresses that I am not getting mail from in my address book: There may be other problems but the critical problems are from:
1. [email protected] --- there were about 35 emails today from our course. I received two. (I am already two days behind on my classwork.)
2. [email protected] --- I think I'm getting most of these but not sure.
3. [email protected] --- this averages about 20-30 a day. I've received only two.
4. [email protected]--- I think I'm getting most of these but not sure.
5. [email protected]--- Don't think any was sent from this today.

ACFW has checked everything from their end and can not find any problem. I can both send and receive from their tech support. They feel it is involved with the spam filter or junk mail surveillance.

Any suggestions.
 
D

David Marcovitz

I forgot to mention in the about problem. When I finally do get mail from the
[email protected], they are three to four days old.

What do I do next?

meredith140
Click to expand...

This sounds a lot like it is a problem with your email host, not Entourage.
Is there a Web access you can use to access your email? If the email is
there but not showing up in Entourage, then it is probably an Entourage
problem. If the email is not on the Web access, I would guess that either
there is a SPAM filter snagging your messages (mailing lists, including
really good and important ones, like the ones for the courses I teach, are
notorious for triggering SPAM filters), or there is some other problem with
the email host. If the messages are on the Web access and not in Entourage,
you should check your Junk mail folder and check for rules that might be
trashing your email.

One final note...Entourage seems to have trouble with email that has a plus
sign in the subject. If any of these messages have a + sign in the subject,
that might be causing a problem as well.

--David
--
David M. Marcovitz
Author of _Powerful PowerPoint for Educators_
http://www.PowerfulPowerPoint.com/
Microsoft PowerPoint MVP
Associate Professor, Loyola University Maryland
 
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