Not using correct email

K

Karleen77

I have two email addresses, one of which is designated the "default".
It
is bold in the accounts list. However, when I reply to a message, the
default account does not get used. I have to manually set the account
for every reply to the right one.

Any help would be great.

Thank, Karleen
 
D

Daiya Mitchell

If you go to Entourage | Preferences | Reply & Forward and check "reply
using the default account", this will force it to always use the default
account.

Otherwise, Entourage will use the account that received the mail.
 
J

john

I'm not sure if Microsoft would call this a bug, but it would be to me. This
issue should be fixed and I think it would think it would be easy.

JKa
 
D

Daiya Mitchell

john said:
I'm not sure if Microsoft would call this a bug, but it would be to me. This
issue should be fixed and I think it would think it would be easy.
Click to expand...
No, it's not a bug. Consider the scenario:

I have my personal email and my office email in Entourage. 90% of my
new messages are office-related, so I want that to be my default
account. But when a friend emails my personal account, I absolutely
definitely want to reply with my personal email, NOT my default account,
as the whole point of having two accounts is to keep my personal and
office email separate. So I appreciate that Entourage does this
automatically, without me thinking about it.

Now, some people use accounts differently from me, and that's fine,
although I suspect the scenario above is common to many. Entourage's
default behavior is intelligent. Replying with a different account than
the one that received the email is likely to *create* problems for many
people (consider the implications if I accidentally sent a very personal
email from my default office account, which my boss is legally allowed
to read). The converse merely creates inconveniences, if a message is
accidentally sent from the receiving account instead of the main
account. But Entourage also offers an easy checkbox to make the default
account always be used--if you go to Entourage | Preferences | Reply &
Forward and check "reply using the default account", this will force it
to always use the default account.

I'm not sure what you are saying should be fixed, since no problem
actually exists. This sounds like good design to me--certainly this
behavior of Entourage has saved me from accidentally using the wrong
account many many times, and the preference is there for people who use
their account differently.
 
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