When I type this in an email message "Haven't heard anything yet but
I'll let you know."
It comes out looking like this when it's received - "Haven,t heard
anything yet but I,ll let you know."
And looking the same way when it's part of the response I receive.
Why? Is there a setting or preference that I can change to keep this from
happening??
No, it usually doesn't come out looking that when it's received - unless
you're sending your messages to mailing lists. It comes out looking like
that when the recipients send a reply _back_ to you. What's happening is
that their Windows email programs are being sloppy: they're sending back
your curly apostrophes and quotes but pretending, incorrectly, that the
messages contain only "ASCII" 7-bit characters. When Entourage first sends
out your message it encodes it as ISO 8859-1, NOT ASCII-US, because of those
curly quotes. The recipients at the other end see your messages correctly
when they decode it - no problems. The Windows emailers should do the same
thing when they send out the recipients' replies, but they don't. They tell
fibs, encoding the message as ASCII-US. That means that when you (or anyone
on a Mac) receives their message back, they don't do any special decoding.
Since the curly quotes have in fact been given Windows-only encoding, they
get interpreted as the Mac version of the same non-Ascii codes, so they look
wrong to you.
Here's how to avoid this:
1) Don't send HTML. This problem only occurs with HTML messages. OR
2) Go to Tools/AutoCorrect/AutoFormat, and UNCHECK "Replace "straight"
quotes with "smart" quotes.
Once you uncheck that option, your quotes and apostrophes will get sent as
straight quotes, which are ASCII characters, and they will come back the
same way. The change will stick - you only have to do this once.
(In the case of messages which are "too late" - where you already see the
incorrect characters, you can
3. Change Format/Character Set to "Western European (Windows)" both for
viewing and sending to those recipients. Don't send to a Mac recipient with
that format.)
--
Paul Berkowitz
MVP Entourage
Entourage FAQ Page: <
http://www.entourage.mvps.org/toc.html>
AppleScripts for Entourage: <
http://macscripter.net/scriptbuilders/>
Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.
PLEASE always state which version of Entourage you are using - 2001 or X.
It's often impossible to answer your questions otherwise.
