Odd Entourage Error

N

nicholas483

When trying to send messages lately, I am getting one error in
particular that is quite strange about 25% of the time. The error
message says . . . "unable to read controls (#4.3.0)". The explanation
reads, "Mail could not be sent" and "Error: -17099".

I hate the fact that they put this error number in the bottom like it
is supposed to reference something, yet I cannot find ANY reference
online as to what that particular error number means. Anyone have a
suggestion? Thanks!
 
D

Diane Ross

When trying to send messages lately, I am getting one error in
particular that is quite strange about 25% of the time. The error
message says . . . "unable to read controls (#4.3.0)". The explanation
reads, "Mail could not be sent" and "Error: -17099".

I hate the fact that they put this error number in the bottom like it
is supposed to reference something, yet I cannot find ANY reference
online as to what that particular error number means. Anyone have a
suggestion? Thanks!
Click to expand...

See the Error Page for a possible solution:

<http://www.entourage.mvps.org/error/page.html#error-17099>

If you need further info on what is going on between your computer and your
ISP, install tcpflow to watch the traffic. This might give you additional
info before you call your ISP.

How to use tcpflow:

Download the Mac OS X version here:

http://www2.entropy.ch/download/tcpflow-0.20.dmg.gz

When you install, you do not see it.

To run the test, quit all other apps that might be connecting to the
internet like your browser, ftp client.

Copy/paste in this command in the Terminal:

sudo /usr/local/bin/tcpflow -i en0 -c

Now try to send the email and watch the traffic in the window of the
Terminal. You should see what is failing.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
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