Office 2000

[bajabob]

Office 2000 became corrupted on my computer. I am running windows xp home.
When I try to reinstall it sak for service pack 2 cd. I have installed
service pack 2 and also the Office cd says it is with srevice pack 2. any
ideas how to get around this?

 

[Susan Ramlet]

Hi, bajabob,

Office 2000 is notorious for not providing the Windows Installer good
information for clear messages. Are you inserting the original Office CD
when prompted for the SP-2 CD? Is that the original CD you used to install
Office in the first place?

 

[bajabob]

yes this is the same cd I used the first time and I have the codes also.

 

[Susan Ramlet]

At what point does it ask you for the Service Pack CD? During installation?
Does installation complete successfully?

 

[bajabob]

Yes during installation no the installation does not complete

 

[Susan Ramlet]

Could you please quote the error message you get when it fails? There may
be a number associated with it.

 

[bajabob]

Windows files must be installed for your installation to proceed.

Insert Windows xp Home Edition service pack 2 now.

I have the choice of retry, more information, or cancel when I select cancel
I get

error1933
The Windows installer services cannot update one or more protected Windows
Files.

 

[S Kaliyan]

first of all ur question is not clear, u need to metion when ur getting this
error, or do one thing first completely un-install the corrupted office 2000
by using the office CD then try to install.

S Kaliyan

 

[Susan Ramlet]

Hi, bajabob,

Do you have a Windows XP Home Edition CD? That's what it's asking for; not
an Office Service Pack CD. Have you tried inserting the Windows CD?

If you don't have one, and your system came pre-installed, you'll need to
contact the original equipment manufacturer (OEM) to get a CD or support for
updates.