Office 2004 cannot identify Entourage X identity

J

Jim Vander Putten

Hi everyone,

I upgraded from Office X to Office 2004 on my G4 TiBook running OS 10.3.6
and tried to import my e-mail and addresses from Entourage X. I used the
wizard and it located the folder Documents>Microsoft User Data>Office X
Identities. It reported that the Main Identity couldn't be found, but I can
see the file containing the Entourage X Database. All files are greyed out
and I can't select a file to import.

I see that variations of this problem have been posted here during the past
several months, but I'm not dealing with multiple computers, OS 9, Office
2001, or Exchange servers.

I've scoured the related MVP web page
<www.entourage.mvps.org/import_export/index.html>, as well as the Mactopia
'Using Entourage 2004' web pages
<www.microsoft.com/mac/products/entourage2004/> and googled Mac newsgroups.
In a previous internet search for a solution, I found one response detailing
a multiple-step workaround that smacked of Rube Goldberg.

Can anyone suggest a solution before I uninstall Office 2004 and consider it
a failed experiment?

Thanks in advance...

Jim Vander Putten
[email protected]
 
A

Andrew Harman

Its a case of Deal with it. Just start anew in 2004. If you need to look at
old emails then close 2004 and open Office X. Its a pain initially but once
you emails come in in 2004, it gets better and you wont need Office X as
often until you are totally in 2004.

Cheers
Andy
 
T

tuqqer

Jim,
Before giving up, I would try a few things:
1. Quit all Office apps. Switch to Entourage X, and do an advanced
rebuild.
2. Quit all Office apps. Duplicate the Identity folder in question.
Call it DupeID, for instance.
3. Restart Entourage 2004. Go through wizard and see if it can now see
either the advanced rebuild, or the DupeID.

I'd also see if it's something external to Entourage, by running all
of the goodies found in the free application, Onyx. Running
permissions, deleting caches, etc.

No way would I give up. If that Identity is visible and usable in X,
it's highly likely that it can be found and imported into 2004.

Pitch
 
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