Hi Joanne,
After I choose the Installation I want which I choose "keep all previous
versions" and click on "upgrade" It shows the installation window and it
dies. After failure I receive Microsoft error report and send it to
Microsoft. "The following files will be included in this report" :
C:\documents and settings\dad\locals\temp\setupexe(20060926213931A40).log
which seems to be the date/time etc. Here is the log Joanne:
PERF: TickCount=6103626 Name=OBootStrapper::Run Description=Begin function
Command line: .\setup.exe
No command line arguments given
Verify file signature in
"C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\setup.exe"
Verify file signature in
"C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\OSETUP.DLL"
Using setup controller dll at
[C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\OSETUP.DLL].
PERF: TickCount=6105459 Name=OBootStrapper::Run Description=Calling
RunSetup
Opening log file
C:\DOCUME~1\Dad\LOCALS~1\Temp\SetupExe(20060926213931A40).log.
=========================================================================
PERF: TickCount=6105479 Name=RunSetup Description=Begin function
Catalyst execution began: 09/26/2006 21:39:31.
Searching for updated versions of resource files under the 'updates'
folder
[C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp].
Resource File Manager : Found (CultureTag=en-US) resource file at
[C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\Office.en-us\OSETUPUI.DLL)
for
CultureTag [en-US].
Loaded Dll : C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\OSETUP.DLL.
Catalyst version is : 12.0.4017.1005
JobExecutionMode is InstallExecutionMode.
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0015-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0016-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0044-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-006E-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001A-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0018-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-0019-0409-0000-0000000FF1CE}"
LIS: start parsing setup xml
LIS: finished parsing LIS package "{30120000-001B-0409-0000-0000000FF1CE}"
Product: PRO
AddOnGroup Culture: en-us
AddOnId: WORD.EN-US
AddOnId: PUBLISHER.EN-US
AddOnId: INFOPATH.EN-US
AddOnId: POWERPOINT.EN-US
AddOnId: OUTLOOK.EN-US
AddOnId: OFFICE.EN-US
AddOnId: EXCEL.EN-US
AddOnId: ACCESS.EN-US
1 Upgradable applications found
Parsing config.xml at:
C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\Pro.WW\config.xml
Preferred product specified in config.xml to be: PRO
Loading package metadata:
C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\Access.en-us\AccessMUI.xml
Loading package metadata:
C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\Excel.en-us\ExcelMUI.xml
Loading package metadata:
C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\Office.en-us\Proof.es\Proof.xml
Loading package metadata:
C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\Office.en-us\Proof.fr\Proof.xml
Loading package metadata:
C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\Office.en-us\Proof.en\Proof.xml
Loading package metadata:
C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\Office.en-us\OfficeMUI.xml
Loading package metadata:
C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\Outlook.en-us\OutlookMUI.xml
Loading package metadata:
C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\PowerPoint.en-us\PowerPointMUI.xml
Loading package metadata:
C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\InfoPath.en-us\InfoPathMUI.xml
Loading package metadata:
C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\Publisher.en-us\PublisherMUI.xml
Loading package metadata:
C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\Word.en-us\WordMUI.xml
Loading package metadata:
C:\DOCUME~1\Dad\LOCALS~1\Temp\OWP2F.tmp\Pro.WW\ProWW.xml
BRANDING: Parsing SkuredData...
BRANDING: Parsing Branding Data...
Final Option Tree:
Kicking off chained install...
PERF: TickCount=6256626 Name=Job:
oCacheWork Description=Begin function
OSE is running as a standalone process
Running OSE version 12.0.4017.1003
LIS: start caching package "{30120000-0011-0000-0000-0000000FF1CE}"
LIS: creating download package "{30120000-0011-0000-0000-0000000FF1CE}-C"
Error: Failed to create download: cannot get or load download from the
given
download ID "{30120000-0011-0000-0000-0000000FF1CE}-C". Error code:
0x80070002 HResult: 0x80070002.
00000000:014850c6
RunSetup
RunSetup
00000000:3003fe6b
00000000:3004001a
00000000:3004e790
RegisterWaitForInputIdle
Catalyst execution finished: 09/26/2006 21:42:07. Return code: 0.
Exception caught: HResultOnly.
PERF: TickCount=6260602 Name=RunSetup Description=End function
<<< This is the setup log. I hope I gave you enough information for me to
help you solve the problem. After each failure I delete all temp files
which
is about 160 mb.
Thanks Joanne,
--
S.F.
JoAnn Paules said:
Define "cannot re-install the software". What happens when you try?
--
JoAnn Paules
MVP Microsoft [Publisher]
in
message I had initially downloaded beta at begining of August did not install it
till
the begining of September. It installed smoothly with about 40 registry
errors which I feel is pretty good considering the size of the program.
I
had
problems opening Word where it froze each time. Eventually I
un-installed
the
software. The problem I have is I cannot re-install the software. I
closed
down all firewalls, ant-virus & antimaleware programs, deleted all temp
files, all references to office 12 in registry though none helped. I
redownloaded when the $1.50 fee was implimented 2x's it didn't matter
(same
product keys) ...the reason why I redownloaded was I thought the keys
may
only be used only on initial install though looking at posts it didn't
seem
the case.I followed Bob Bucklands post on 6/5 though to no avail. I
would
appreciate any help in reinstalling 2007 Beta, it does look promising
though
didn't have a chance to find out how promising. Thanks for your time!
