For the mail problem, try creating a new mail profile under control
panel->mail icon-.>show profiles->new. Do not copy your old one, it is
corrupt.
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.
After furious head-scratching, Dave asked this group:
| Thanks Susan. I'll look for any 'leftover' Office programs. I've
| also noticed that when I restart the computer and open Outlook, I get
| a message saying that it hadn't shut down correctly and can be opened
| in the "Safe Mode'. I did that and was able to export my contacts
| list and archive emails I didn't want to lose.
| When I close then reopen Outlook, I get the opening screen for Office
| Professional Outlook and a second window that appears to be an
| attempt to transfer my old Outlook settings to the new Outlook. The
| computer just freezes at that point and when I start the Task
| Manager, it doesn't show any running applications and I have to
| reboot to get it going again.
|
| I can't use Outlook but I'm able to send/receive emails using Yahoo.
|
|
| Does this info give you any more ideas?
|
| Thanks again
|
| Dave
|
|
| "Susan Ramlet" wrote:
|
|| Hi, Dave,
||
|| See if some of Office 2000 is still installed. Try using that CD
|| when prompted.
||
|| You can check the Windows Control Panel's Add/Remove Programs applet
|| to see what Office programs are still installed. You may still have
|| FrontPage, Publisher or something else from a previous version, and
|| that CD is required for updating, also.
||
|| --
|| Susan Ramlet
|| MVP - Office
||
|| Please reply to the newsgroups where others may benefit.
||
||
|| ||| I reinstalled Office XP Professional (Ver 2002) and tried to
||| download SP3. During the download, I was prompted for the Office
||| SR1-Premium CD. I used the XP Professional CD and the installation
||| failed. What happened??
|||
||| I was reinstalling XP Professional because I've been having
||| problems with Outlook. It starts to open then the computer freezes
||| and I have to reboot to get it to work.
