Office XP - Repair/Uninstall issue.

[Donald Campbell]

Office XP - Repair/Uninstall issue.


I have a laptop where Office XP (Std Ed) has been corrupted.

Basically it keeps saying that it is not functional and you need to run
"repair".

Not normally a big problem, however, when you try and run the repair it
say that the "patch file" is invalid.

If I try to un-install I get a similar issue.

The question is how do you get Office XP off a machine without going the
normal un-install?

I do wish to re-install once it has been cleared off.



BR
Don C

 

[Brian]

Office XP - Repair/Uninstall issue.


I have a laptop where Office XP (Std Ed) has been corrupted.

Basically it keeps saying that it is not functional and you need to run
"repair".

Not normally a big problem, however, when you try and run the repair it
say that the "patch file" is invalid.

If I try to un-install I get a similar issue.

The question is how do you get Office XP off a machine without going the
normal un-install?

I do wish to re-install once it has been cleared off.

I think you'll find this will be the answer.

The essence of the problem is probably that the registry still has the
installer entries for Office XP as originally installed. What you need to do
is delete the first of those registry items
to fool the system into thinking that Office XP is not installed. When you
then install it again, it should keep all of the original settings.

Click Start/Run then type Regedit and click OK.

1) Go to HKEY_CLASSES_ROOT\Installer\Products and locate the product name
(in the right hand panel) There is an entry for every product called
ProductName.
2) Rename the product id key (the long string of numbers in the left-hand
panel) to something starting with an underscore (in case anything goes wrong
and you need to reinstate it).
3) Reinstall the product and download/install the updates.

There should be no need to reboot the PC.

Brian