OL2000 - Problems forwarding e-mail w/ embedded music or motion in Outlook 2000

[Peter]

I certainly could use some expert guidance with this
problem. Repeated searches in 'Help' files have led
nowhere so far.

Using Outlook 2000 (Small Business Edition) running under
Windows XP Pro and using Word 2000 as my e-mail editor,I
receive e-mails that, when opened, automatically play
music to accompany the text of the e-mail. Some of the e-
mails also have graphics or pictures that include motion.

When I try to forward these same e-mails to friends, I am
almost always told that e-mail received, but no music.
Also sometimes, the graphics or pictures have
become 'static' (in other words, they are not accompanied
by the motion).

My ISP 'Help Desk' assures me that they are not blocking
anything that would create this problem and turning off
Norton Anti-Virus and Norton Personal Firewall does not
seem to help either. Is this a problem with settings
internal to the Outlook program and, if so, can anyone
provide the necessary guidance to remedy this annoying
situation? Thank you. Peter

 

[neo [mvp outlook]]

Have tried disabling Word as your e-mail editor and then forward the item?

 

[Peter]

Thank you ever so much. Your suggestion worked like a
charm when I tried a couple of e-mails that had
previously posed problems. Now, I'll just have to
remember to go in and toggle the 'Word' switch
in 'Tools/Options' when I want to forward something like
this. Again, thanks ever so much for your help.
Peter

 

[Brian Tillman]

Thank you ever so much. Your suggestion worked like a
charm when I tried a couple of e-mails that had
previously posed problems. Now, I'll just have to
remember to go in and toggle the 'Word' switch
in 'Tools/Options' when I want to forward something like
this.

Why use Word for your mail editor at all? Outlook's internal editor can
format almost as effectively.